Manager of Information Technology

Manager of Information Technology

Silicon Valley Clean Energy Authority Sunnyvale, California, United States

SUMMARY DESCRIPTION

The Manager of Information Technology will manage and oversee the IT infrastructure, ensuring reliable operation of IT services. This role will lead IT projects, including the selection and deployment of hardware and software, ensuring timely completion within budget. This position will work collaboratively across multiple departments and develop and implement policies, procedures, and budget.

This role will require an in-office presence in a hybrid capacity (see In-person Office Requirements section below for more details).

SUPERVISION RECEIVED AND EXERCISED

The Manager of Information Technology reports to the Director of Operations and exercises direct supervision over one member of the Information Technology team.

ESSENTIAL FUNCTIONS

Responsibilities:

• Provide end-user IT support and maintain "white glove" level service while supervising the support team.
• Stay abreast of emerging technologies and trends in IT, evaluating and recommending tools and technologies improvements.
• Work with internal stakeholders on implementing tools to support operational objectives.
• Evaluate and coordinate IT vendors/tools.
• Manage the inventory of all hardware, software, and licensing.
• Manage, maintain and troubleshoot information technology systems and infrastructure.
• Provide education and training on IT systems, applications, and security to employees.
• Establish and maintain documented standards and procedures pertaining to all IT systems, processes, and tasks.
• Participate in security incident investigations and response.

KNOWLEDGE,

SKILLS AND ABILITIES

Knowledge of:

• Troubleshooting and resolving technical issues with software, services, and systems.
• Windows administration including: MDM/RMM tools and Intune.
• Microsoft 365 identity and account management (SSO, Conditional Policies, etc.).
• Network infrastructure and configurations (VLAN, Subnets, DNS, etc.).
• A/V conference room environments for both in-person and virtual attendees.
• General IT security and data protection standards.
• Developing documentation for Helpdesk and IT operations.
• Scripting and automation tools (Power Shell).
• Vulnerability management and endpoint protection.

Ability to:

• Work independently and apply analytical skills to draw sound conclusions and make effective recommendations.
• Manage a variety of simultaneous work projects to meet established timetables and commitments.
• Effectively communicate, both orally and in writing, including making presentations of findings, recommendations, and policies to board members and staff.
• Prepare clear and concise reports, policies, procedures, correspondence, and other written materials.
• Explain technical information to non-technical users.
• Provide "white glove" level customer service.
• Provide oversight to the IT team, fostering a culture of continuous improvement and professional development.

This is a hybrid position that requires 2-3 in office days per week.

Additional in office requirements will also be required:

• As needed and in a timely manner (within ~2 hours) i.e., to troubleshoot any user issues, network equipment or peripherals issues.
• As needed for scheduled appointments with vendors, service providers, and building liaison.
• Monthly evening Board Meetings and other similar meetings to facilitate hybrid meeting applications and ensure the AV equipment and other connected hardware function properly during the meetings.
• As needed for staff meetings and any other IT-related staff support.

Experience and Training Guidelines: Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

EDUCATION / EXPERIENCE:

• Proven work experience in IT with 7+ years in an IT department involving desktop support, server and application administration, and network infrastructure administration.
• Proven work experience leading a department and managing direct reports with 3+ years.

LICENSES:

• Possession and…