Technical Support Engineer - III; Cloud

Position Overview

Senior Cloud Support Engineer  a member of the Customer Experience organization, you’ll work with engineers and researchers to resolve high‑profile AI training workloads on our Kubernetes‑powered HPC cloud infrastructure.

• Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by Core Weave.
• Provide real‑time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA).
• Develop and deliver training sessions to improve the team’s proficiency and efficiency in resolving customer issues.
• Use technical expertise to investigate, debug, and resolve customer‑impacting issues with the curiosity required to uncover and understand root causes.
• Maintain high customer satisfaction through swift, accurate, and empathetic high‑touch support communications, as well as established best practices.
• Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions.
• Contribute to refining processes, workflows, and playbooks for handling complex customer challenges.
• Serve as a technical escalation point for high‑priority escalations or complex cases, modeling effective problem‑solving approaches.
• Lead the creation of knowledge‑sharing resources, including documentation, tutorials, and how‑to guides.
• Enhance the support team’s knowledge of Core Weave’s products and services through continuous learning initiatives.
• Include consistent shift work with participation in on‑call rotations. Occasional after‑hours and holiday coverage required.

• Have a Bachelor’s degree in Information Science, Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position.
• At least 5+ years of experience in cloud support, systems administration, or related technical support–focused roles.
• Proven hands‑on work experience with Kubernetes.
• Experience with networking, load balancing, storage volumes, observability, node management, High‑Performance Computing (HPC), and Linux system administration.
• Proven ability to mentor team members, foster technical growth, and improve team‑wide capabilities through guidance and feedback.
• Experience with observability tools such as Grafana.
• Strong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes.
• Demonstrated success collaborating with cross‑functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes.
• Excellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences.
• Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non‑technical audiences, effectively showcasing complex concepts and solutions.

• CKA Certified.
• Demonstrated experience with training, coaching, and creating onboarding materials.
• Operates in a fast‑paced, global, 24/7 support team environment.
• Ability to collaborate across different time zones.
• On‑site office environment, hybrid, or remote options depending on location.
• Flexible to travel up to 10% (~25 days per year).

Shift work with on‑call rotations. Occasional after‑hours and holiday coverage required. Remote and hybrid options are available based on location.

Base salary range is $122,000–$163,000. The starting salary will be determined based on job‑related knowledge, skills, experience, and market location. In addition to base salary, Core Weave offers a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

• Medical, dental, and vision insurance – 100% paid for by Core Weave.
• Company‑paid Life Insurance.
• Voluntary supplemental life insurance.
• Short and long‑term disability insurance.
• Flexible Spending Account.
• Health Savings Account.
• Tuition Reimbursement.
• Participation in Employee Stock Purchase Program (ESPP).
• Mental Wellness Benefits…