SFDC - Field Service Solution Architects

Position Summary

We are seeking an experienced Salesforce Field Service Solutions Architect with deep expertise in designing and leading enterprise‑scale field service transformation programs within the medical device industry. The ideal candidate will have strong hands‑on experience implementing Salesforce Field Service (FSL), Service Cloud, and related Salesforce platform solutions while partnering with cross‑functional business and IT teams. This role requires a strategic technology leader who can define scalable architecture, lead implementation teams, drive best practices, and deliver innovative field service capabilities that improve customer experience, technician productivity, service efficiency, compliance, and operational excellence.

• Lead end‑to‑end architecture, design, and delivery of multiple Salesforce Field Service implementation projects.
• Partner with business stakeholders across service operations, customer support, logistics teams to define scalable service solutions.
• Design enterprise‑grade Salesforce Field Service solutions including:
  • Work Orders
  • Service Appointments
  • Scheduling & Dispatch
  • Resource Management
  • Mobile Solutions
  • Inventory Management
  • Entitlements & Service Contracts
  • Knowledge Management
  • Preventive Maintenance
  • Installed Base / Asset Management
• Define scalable architecture patterns and integration strategies with SAP.
• Lead discovery workshops, solution blueprinting, architecture reviews, and technical governance.
• Provide hands‑on leadership in Salesforce configuration, customization, data migration, integrations, and deployment activities.
• Guide development teams on Apex, Lightning components, APIs, integration frameworks, and Dev Ops best practices.
• Establish field service KPIs, reporting, and analytics dashboards to improve operational efficiency and customer satisfaction.
• Drive compliance and validation considerations for regulated medical device environments.
• Collaborate with program managers, business analysts, QA teams, and offshore/onshore delivery teams.
• Mentor architects, developers, and administrators while promoting Salesforce best practices and scalable solution design.
• Support roadmap planning, effort estimation, and executive‑level presentations.

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
• 10+ years of Salesforce platform experience.
• 5+ years of hands‑on Salesforce Field Service implementation experience.
• Proven experience leading multiple large‑scale Field Service transformation programs.
• Strong expertise in:
  • Salesforce Field Service (FSL)
  • Service Cloud
  • Salesforce Platform Architecture
  • Mobile Field Service Solutions
• Experience working in the medical device, healthcare technology, or regulated manufacturing industry.
• Strong understanding of service lifecycle management and field operations.
• Experience integrating Salesforce with ERP and enterprise systems using APIs, middleware, and integration platforms.
• Strong knowledge of:
  • Flow Automation
  • Data migration strategies
• Experience with Agile delivery methodologies and Dev Ops processes.
• Excellent stakeholder management and communication skills.

• Salesforce certifications such as:
  • Salesforce Certified System Architect
  • Salesforce Application Architect
  • Salesforce Field Service Consultant
  • Service Cloud Consultant
  • Integration Architect
  • AI/Agentforce capabilities
• Knowledge of FDA‑regulated environments and compliance processes.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID‑19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.