Principal, Product Manager, Customer

Position Summary What you’ll do About the Team

We are building an AI-enabled Customer Growth platform focused on improving customer engagement, retention, and lifetime value across digital and omnichannel experiences. The organization operates at the intersection of:

• AI/ML-driven personalization
• Experimentation and optimization systems
• Customer data and behavioral intelligence
• Recommendation and decisioning platforms
• Lifecycle engagement and messaging orchestration
• Omnichannel customer growth

Our mission is to create a closed‑loop growth engine that continuously learns from customer behavior and optimizes customer experiences at scale.

We are seeking a strong Product Manager to lead AI‑driven growth and personalization initiatives across customer engagement ecosystems. This leader will own strategy, roadmap, experimentation, and execution for products leveraging behavioral signals, machine learning, and optimization systems to improve engagement, retention, frequency, and wallet share. The ideal candidate combines strong product judgment with analytical rigor, experimentation sophistication, systems thinking, and technical fluency.

• 8+ years of Product Management experience in technology or data‑intensive environments
• Strong analytical and quantitative problem‑solving skills
• Experience leading complex cross‑functional initiatives involving Engineering and Data Science teams
• Experience owning products or platforms with measurable business impact
• Experience building AI/ML‑driven products, personalization systems, recommendation engines, or growth platforms
• Strong experimentation background including A/B testing and statistical reasoning
• Experience with customer engagement, retention, CRM, loyalty, or lifecycle ecosystems
• Technical fluency with data platforms, experimentation systems, APIs, and ML concepts
• Strong executive communication and organizational influence skills

• Strong systems thinking and structured problem solving
• High analytical rigor and data fluency
• Deep partnership with Data Science and Engineering teams
• Sophisticated experimentation mindset
• Ability to connect customer insights to scalable platform capabilities
• Strong ownership and execution discipline
• Learning agility and technical curiosity around AI/ML systems

• Personalization and recommendation systems
• Experimentation and optimization platforms
• AI‑assisted engagement systems
• Messaging optimization and lifecycle orchestration
• Customer segmentation and propensity modeling
• Martech, adtech, or customer data platforms
• Behavioral analytics and decisioning systems

You’ll help build AI‑powered systems that impact millions of customers while shaping the future of personalization, experimentation, and customer engagement  Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

For information about benefits and eligibility, see

The annual salary range for this position is $ – $. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Stock

Option 1:
Bachelor’s degree in computer science, engineering, or related area and 9 years’ experience in product management. Option 2: 11 years’ experience in product management or related area.

Master’s degree in Computer Science, Engineering, Business Administration, or related area and 8 years’ experience as a product manager, ideally working on consumer‑facing, large‑scale, highly complex B2B/C products, supervisory experience. We value candidates with a background in creating inclusive…