Principal, UX Designer -AI Shopping

Position: (USA) Principal, UX Designer -AI Shopping
Position Summary...

What you'll do...

Role summary:

The Principal, UX Designer - AI Shopping leads the development and enhancement of user experience strategies by conducting comprehensive research, including user interviews and journey mapping. This role collaborates closely with cross-functional teams and stakeholders to translate insights into innovative design solutions that improve customer interactions. The position requires expertise in prototyping, usability testing, and visual design to create scalable, user-centered products.

The Principal Designer also drives continuous improvement by evaluating emerging trends and ensuring alignment with business objectives, fostering effective partnerships to deliver exceptional user experiences across digital platforms.

About the team:

At Walmart, we're reimagining the future of shopping through AI-powered, agentic experiences that help customers discover, decide, and purchase more easily-wherever they are. Our team focuses on building intelligent shopping journeys with Sparky-our AI super agent-on Walmart platforms as well as through strategic partner ecosystems like ChatGPT, Gemini. We have a rare opportunity to shape how millions of people shop using AI.

We're looking for a creative, talented Principal UX Designer who can coalesce complex systems-LLMs, agents, APIs, and human workflows-into intuitive, human-centered experiences, while also raising the bar for craft, strategy, and design culture across the organization.

What you'll do:

* Design best-in-class AI shopping experiences with a high bar for craft and usability

* Shape agentic shopping journeys where AI proactively assists customers across discovery, decision-making and purchase

* Design experiences that span Walmart-owned surfaces and 3rd party AI platforms (e.g., ChatGPT, Gemini), ensuring consistency, trust, and brand integrity

* Partner closely with product managers, engineers, data scientists, and UXR to translate AI capabilities into meaningful customer value

* Balance user needs, business goals, and technical constraints in a rapidly evolving AI landscape

* Rapidly prototype, test, and iterate on concepts in a fast-paced environment

* Champion design thinking and responsible AI principles throughout the organization

What you'll bring:

* Mastery across a wide spectrum of design disciplines, including visual, interaction, and systems design

* The ability to clearly communicate and negotiate complex, AI-driven flows through compelling narratives, designs, and prototypes, both to internal partners as well as external partners

* A strategic mindset with the ability to envision future states with north star experiences, and a systems-thinking approach to simplifying highly technical and ambiguous problem spaces for quick iteration and learning

* Experience facilitating design sprints, workshops, or research sessions across cross-functional teams

* Comfort with ambiguity-especially in emerging spaces like AI, automation, and agentic behavior

* A human-first mindset: you are authentic, empathetic, and skilled at building alignment

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including…