Sustainment Lead

• Ways of Working:
  Onsite - This job is fully onsite.
• Employee Type:
  Employee
• Min. Salary Region 1: 137800 USD
• Global Job Level (HCM):
  Professional 4 (11)
• Min. Salary Region 2: 117100 USD

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive
. As a global leader in robotic-assisted surgery and minimally invasive care
, our technologies—like the da Vinci surgical system and Ion
—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare
, you’ll find your purpose here.

Position Summary
The Manager, Physical Security Systems leads the strategy, architecture, and day-to-day operations of the organization’s global physical security technology portfolio, including access control, video management, visitor management, and key management platforms (e.g., Lenel OnGuard, Milestone XProtect, Envoy, Traka). This role owns vendor relationships, project delivery, budget planning, and a team of systems administrators, while partnering closely with Facilities, IT/Network Engineering, Legal, and business stakeholders across international locations.

We are specifically seeking candidates from Project Management or Networking/IT Infrastructure backgrounds — deep physical security domain expertise can be developed on the job, but strong program delivery discipline or enterprise network fluency is what this role requires from day one.

Key Responsibilities

• Own the roadmap, architecture, and lifecycle management of enterprise physical security systems (access control, VMS, visitor management, key management) across multiple global sites.
• Lead complex, multi-site security technology projects end-to-end — scoping, budgeting, scheduling, vendor coordination, risk tracking, and stakeholder reporting — using standard PM methodology (charters, RAID logs, status reporting, change control).
• Manage relationships with security integrators, manufacturers, and managed service providers; lead RFP/RFQ processes, negotiate contracts and SOWs, and hold vendors accountable to SLAs.
• Partner with IT/Network Engineering on the network architecture supporting security systems — VLAN segmentation, firewall rules, bandwidth planning for video/access traffic, PoE deployment, and cybersecurity hardening of OT/IoT security devices.
• Build, mentor, and manage a team of systems administrators and engineers; set performance goals, prioritize workload, and develop staff technical capability.
• Own the departmental budget for physical security systems — capital project estimates, maintenance contracts, licensing renewals, and forecasting for leadership review.
• Establish and maintain system documentation, configuration standards, and standard operating procedures across all managed platforms.
• Drive incident response and root-cause analysis for major system outages or security events; report findings and remediation plans to senior leadership.
• Ensure compliance with relevant regulatory and contractual requirements (e.g., CTPAT, data privacy, insurance/audit requirements) across all managed systems.
• Evaluate and integrate emerging security technologies, presenting cost-benefit analysis and implementation plans to executive stakeholders.
• Serve as the primary escalation point between security operations, facilities, IT, and executive leadership for physical security systems matters.

Required

• Bachelor’s degree in a relevant field (Business, IT, Engineering, Criminal Justice, or similar) or equivalent professional experience.
• 5+ years of professional…