Manager End User Services

The Senior End User Computing (EUC) Engineer is responsible for defining and delivering the strategy, architecture, and transformation of Cepheid’s end-user computing environment. This role focuses on modern workplace technologies, endpoint management, digital experience, virtualization, mobility, identity integration, and automation—ensuring a secure, scalable, and high-performing user environment across a global enterprise.

This position is part of the IT Global Infrastructure & Operations team based out of Sunnyvale.

• Define and own the enterprise EUC architecture roadmap spanning endpoint management, virtual desktops, mobility, collaboration, and digital experience.
• Lead modernization initiatives across Windows, macOS, mobile platforms, and virtual desktop environments (VDI/DaaS).
• Establish architecture principles for secure, scalable, and user-centric workplace computing aligned with enterprise IT strategy.
• Drive alignment with Identity, Security, Network, and Cloud architectures to ensure cohesive end-to-end user experience.

• Lead transformation programs such as:
• Enable hybrid work capabilities with seamless, secure, and high-performance user access from any location.
• Drive digital employee experience (DEX) improvements through analytics, telemetry, and automation.

• Architect and govern endpoint platforms including:
• o Microsoft Intune / Endpoint Manager
• o Jamf or macOS management platforms
• o OS builds and patch management
• o Application packaging and deployment
• o Device compliance and configuration baselines
• Enable automation through Power Shell, Graph API, and orchestration frameworks
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• Partner with security and identity teams to embed:
• o Zero Trust principles
• o Conditional Access and device posture enforcement
• o Endpoint security (Defender, EDR/XDR integration)
• Ensure EUC platforms comply with enterprise security, regulatory, and data protection policies
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• Drive integration with IAM platforms (Azure AD / Entra , MFA, SSO).

• Architect application delivery models including:
• o Native install, virtualized apps, and cloud-based SaaS delivery
• Optimize application performance and user experience across physical and virtual environments.
• Lead self-service enablement via modern catalogs and automation.

• Define EUC operating model, governance frameworks, and service standards
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• o Device health
• o Patch compliance
• Drive continuous improvement, automation, and cost optimization across EUC services.

• Partner with Infrastructure, Security, Service Desk, and Business units to align EUC strategy with organizational goals.
• Translate technical architecture into business value and measurable outcomes
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• Mentor engineers and lead design reviews, technical standards, and best practices
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• Communicate risks, dependencies, and roadmap progress to leadership.

• Bachelor’s degree in information technology, Computer Science, or related field
• 10+ years of experience in End User Computing, Workplace Engineering, or Infrastructure Architecture
• Strong expertise in:
• o Endpoint management (Intune, SCCM, Jamf)
• Proven experience leading enterprise-scale EUC transformation programs
• Deep understanding of:
• o Modern device management and co-management models
• o OS lifecycle management, patching, and compliance
• o Digital workplace and user experience optimization
• Strong architectural, analytical, and stakeholder engagement skills
• Excellent communication skills with the ability to connect technology decisions to business outcomes

• Certifications in:
• o Microsoft Endpoint Manager / Intune
• o Azure Solutions Architect / Workplace Analytics
• o Citrix / VMware EUC certifications
• Experience with:
• o DEX tools (e.g., Nexthink, Lakeside, Aternity)
• o Automation and scripting (Power Shell, Python)
• o Zero Trust and endpoint security frameworks
• Experience working in global, regulated enterprise environments
• Familiarity with ITSM platforms (e.g., Service Now) for EUC service integration