Hardware Technician IV

Hardware Technician IV

Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (Engineering AI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world's leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Key Responsibilities:

• Assess condition of returned prototype units and confirm failure mode
• Run the prototype unit through a prescribed set of functional tests depending on reported defect, and perform failure analysis to determine root cause
• Strategically disassemble the unit, guided by Standard Operating Procedures (SOPs), and perform a visual inspection of systems that might be related to the failure symptom
• Perform component/module exchanges to isolate the failure
• Document the work performed on each unit in a thorough, consistent manner
• Provide solutions to teams with electrical, mechanical and software troubleshooting and repair
• Assist with scaled prototype assembly/disassembly and small pre-production units in varying numbers.
• Flash, program and calibrate prototypes or testing equipment following outlined SOPs
• Run software scripts and basic commands using the command line interface of Linux, MacOS, and Personal Computer (PC) platforms. Not expected to write those scripts.
• Use electronic analysis tools to perform systematic Quality Control (QC) of electronic assemblies
• Light soldering to repair electrical components

Minimum Qualifications:

• Minimum 6+ years of experience as a Hardware Technician
• Experience in repairs; taking apart small electronics, root cause analysis
• Experience with Linux, Mac, and Windows Operating System (OS) command line
• Experience with Android Debug Bridge (ADB) and Universal Asynchronous Receiver-Transmitter (UART) communication protocols
• Electronic/Consumer-electronic repair/debugging experience
• Electrical troubleshooting experience
• Past prototype or assembly line experience, particularly in small electronics or devices
• Experience with reaching out to responsible design engineers for troubleshooting, clarification, and feedback
• Using Artificial Intelligence (AI) agents and internal tools to flash and program the repairs
• Ability to adapt to a daily changing statement of work
• Ability to prioritize and balance multiple tasks to complete a given statement of work
• Willingness to propose and implement process improvements (including SOPs) to increase production efficiency
• Proficient use of text, photos, and videos to clearly convey assembly processes to others
• Familiarity with troubleshooting processes to isolate failures within electronics

Preferred Qualifications:

• Prior FAANG/Big Tech

Location:

Sunnyvale, CA [Onsite]

Salary Range:
The salary for this position is between $52,000 – $104,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!