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IT Operations Specialist
Job in
Sunnyvale, Santa Clara County, California, 94087, USA
Listed on 2026-08-09
Listing for:
Spotline, Inc.
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
- 5 10 years of experience in IT Operations, Desktop Support, Systems Administration, or a related ITsupport role.
- Experience providing day-to-day IT troubleshooting for laptops, Slack, printers, monitors, peripherals, networking, and general end-user technical issues.
- Hands-on experience setting up laptops, printers, monitors, docking stations, and HDMI connections for employees.
- Experience supporting Mac computers and troubleshooting macOS-related hardware and software issues.
- Must be available onsite every Monday to provide IT orientation, equipment setup, and onboarding support for new hires.
- Experience supporting approximately 50 employees in a fast-paced office environment.
- Ability to manually track and manage incoming IT requests through email, chat, and other communication channels while ensuring timely resolution.
- Willingness to occasionally provide evening support for UAE teams between 9:00 PM 10:00 PM PST as business needs require.
- Ability in assisting with office moves, including coordinating internet setup, working with internet providers, and configuring office technology.
- Experience managing endpoint devices, MDM platforms, and enterprise IT environments.
- Some knowledge of IT security, VPN technologies, identity management, and compliance best practices.
- Experience supporting office infrastructure, including networking, printers, wireless connectivity, and collaboration technologies.
- Proven experience with IT asset management and vendor management.
- Experience in startup or high-growth environments is a plus.
- Excellent customer service skills; white glove service
- Comfortable communicating and collaborating with teams in both the U.S. and UAE.
- Comfortable working across multiple time zones with international teams.
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