USA) Principal, Technical Program Manager

Position: (USA) Principal, Technical Program Manager
Position Summary...

What you'll do...

Role summary:

The (USA) Principal, Technical Program Manager leads complex, large-scale programs by defining goals, managing cross-functional dependencies, and driving end-to-end technology solutions. This role requires expertise in program planning, technical design, risk management, and stakeholder engagement to ensure successful delivery across multiple teams. The position involves translating product requirements into scalable system architectures, optimizing workflows, and fostering operational excellence. The Principal Program Manager proactively addresses challenges, mentors team members, and communicates progress to stakeholders, ensuring alignment and continuous improvement throughout the program lifecycle.

About the team:

The In-Club Systems & Infrastructure team at Sam's Tech leads the delivery of essential in-club technologies, including computer vision, new club openings, and operational systems impacting millions of members. As a Principal Technical Program Manager, you will collaborate with business, engineering, product, and operations teams to align technical execution with strategic goals. The team focuses on removing ambiguity at scale and ensuring platforms are delivered with quality, speed, and resilience.

This role demands expertise in program and risk management, stakeholder engagement, technical design, and driving complex initiatives to successful completion.

What you'll do:

* Define goals, stage gates, and key deliverables for large-scale technical programs with multiple dependencies and resource constraints.

* Secure commitments for program scopes, delivery dates, and resources while managing cross-functional dependencies.

* Translate product requirements into technical designs and system architectures ensuring scalability, availability, and performance.

* Drive risk identification, mitigation planning, and issue resolution to maintain program momentum.

* Establish and improve scalable workflows, launch plans, and operational excellence frameworks.

* Communicate progress, risks, and impacts clearly to stakeholders and leadership.

* Mentor team members on best practices and problem-solving techniques.

What you'll bring:

* Extensive experience in program and project management, including risk and stakeholder management across complex, cross-functional initiatives.

* Strong technical expertise in system architecture, cloud infrastructure, APIs, and software lifecycle management.

* Proven ability to translate product requirements into scalable technical designs and ensure operational excellence.

* Skilled in defining program goals, managing dependencies, and driving delivery within resource and timeline constraints.

* Proficient in communication, reporting, and alignment with stakeholders to resolve ambiguity and maintain program clarity.

* Analytical problem-solving skills with data-driven decision-making and continuous improvement mindset.

* Ability to mentor team members and implement scalable workflows and automation techniques.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

* Health benefits include medical, vision and dental coverage

* Financial benefits include 401(k), stock purchase and company-paid life insurance

* Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see

* Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition,…