NetSuite Administrator

Business Systems Analyst (BSA) - Net Suite

Location:

Hybrid - Sunnyvale, CA (3 days/week onsite) Duration: 6+ month contract Role Overview

We are seeking a Business Systems Analyst (BSA) focused on operational support, troubleshooting, and optimization of our Net Suite ERP environment.

This role will primarily support Net Suite production operations, integration troubleshooting, transactional workflows, and business process improvements. The ideal candidate will have strong hands‑on Net Suite experience, including support for international implementations and post‑go‑live hypercare environments.

While the previous consultant in this role was a Net Suite Architect, we are open to experienced Net Suite Administrators or Business Systems Analysts who have the required technical and functional background.

This is an excellent opportunity for someone who enjoys working closely with Finance, Accounting, and business teams to resolve issues, improve processes, and enhance ERP operations in a fast‑paced environment.

Technical Environment & Project Scope Net Suite Platform Support

Provide day‑to‑day operational support for Net Suite ERP.

Troubleshoot transactional issues, workflows, configurations, and integration‑related failures.

Support finance and business users with Net Suite‑related issues and process questions.

Perform minor configuration changes, workflow updates, reporting improvements, and system enhancements.

Integration Support

Troubleshoot Net Suite integrations, including the Net Suite out‑of‑the‑box integration bundle.

Investigate failed transactions and determine root causes within Net Suite.

Analyze integration errors, scripts, records, workflows, and data mappings.

Partner with technical teams and vendors to resolve integration issues.

Project Focus

The immediate focus will be post‑go‑live hypercare support, including:

Production issue resolution User support and ticket management Workflow troubleshooting Transactional issue analysis

Data validation and system stabilization

After stabilization, the role will transition toward:

Net Suite optimization initiatives Process improvements Finance system enhancements Additional ERP‑related projects Core Responsibilities Production Support & Ticket Management

Manage and resolve Net Suite support tickets in a timely manner.

Troubleshoot user issues related to transactions, workflows, approvals, and system functionality.

Perform root cause analysis and recommend long‑term solutions.

Net Suite Administration & Configuration

Support Net Suite configuration changes and enhancements.

Maintain workflows, roles, permissions, saved searches, and reports.

Assist with system documentation and process improvements.

Integration Troubleshooting

Diagnose integration failures between Net Suite and connected systems.

Analyze failed records, scripts, and transactional data flows.

Collaborate with internal teams and external vendors to resolve issues.

Business Process Support

Support Finance, Accounting, Procurement, and Operations teams.

Provide expertise around ERP processes including:
Procure-to-Pay (P2P) Accounts Payable Financial transactions Approval processes

Identify opportunities to improve Net Suite processes and automation.

Assist with UAT, documentation, and system enhancements.

Support optimization initiatives following go‑live stabilization.

Required Qualifications

• 4+ years of hands‑on Net Suite experience.
• Strong experience supporting Net Suite in a production environment.
• Experience with international (non-US) Net Suite implementations preferred.
• Experience providing hyper‑care support following Net Suite go‑live.
• Strong troubleshooting skills across Net Suite workflows, transactions, integrations, and configurations.
• Experience supporting ERP integrations using Net Suite out‑of‑the‑box bundles.
• Ability to investigate issues from both business and technical perspectives.
• Experience working with Finance, Accounting, and business stakeholders.

Preferred Qualifications

Experience as a Net Suite Administrator, Business Systems Analyst, or ERP Analyst.

Prior Net Suite implementation experience from requirements gathering through go‑live.

Experience supporting global ERP environments.

Familiarity with Suite Script‑based troubleshooting and Net Suite technical components.

Experience managing production support queues and user requests.

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