Technical Solutions Engineer, Infrastructure, Compute, Google Cloud

Technical Solutions Engineer, Infrastructure, Compute, Google Cloud

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Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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X This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 5 years of experience with computer networking and web technologies (e.g., HTTP, HTML, DNS, etc.).
• Experience as a system administrator with Linux/Unix, or Windows systems.

• Experience with any of the following solutions:
  System virtualization, on-premise or hybrid cloud computing.
• Experience with cloud computing (e.g., certifications, internships, coursework, etc.) and debugging complex workload issues across large-scale, multi-node environments.
• Experience using or integrating AI/LLMs (such as Gemini) into daily engineering or troubleshooting workflows.
• Experience working with distributed systems, and familiarity with common solutions, design patterns, or best practices.

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Our Technical Solutions Engineers own our key customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers issues.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability,…