Technical Success Account Manager, Google Cloud Consulting

Technical Success Account Manager, Google Cloud Consulting

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Google Sunnyvale, CA, USA ;
Los Angeles, CA, USA ; +2 more ; +1 more

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Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders;deep expertise in domain.

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X This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Sunnyvale, CA, USA;
Los Angeles, CA, USA;
Seattle, WA, USA
.

• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
• 10 years of experience in a customer-facing technical role.
• Experience with core cloud computing concepts and enterprise architecture principles, (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
• Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences).
• Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).

• MBA or Master's degree in a Management, Technical, or Engineering field.
• Relevant technical professional certifications.
• Experience leading technical governance activities, such as establishing or actively participating in Architecture Review Boards (ARBs), or developing reference architectures and reusable patterns for an enterprise organization.

As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud’s most critical customers. You are responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP). The TSAM serves as the customer’s trusted technical advisor, translating complex business objectives into rigorous technical governance and modern, resilient cloud architectural strategies.

You will advocate adoption of industry best practices and act as the primary point of accountability for resolving platform challenges and proactive risk mitigation, to the satisfaction of executive stakeholders.

As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud’s most critical customers. You are responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP). The TSAM serves as the customer’s trusted technical advisor,…