Senior IT Support Engineer

About Knightscope

Knightscope (NASDAQ: KSCP) is a security technology company building the nation's first Autonomous Security Force — autonomous machines, AI-driven software, and elite security professionals operating as one integrated managed service. The Company is on a mission to make the United States of America the safest country in the world. One Team. One Force.

The Senior IT Support Engineer is the senior technical individual contributor on the Knightscope IT team and the escalation point of last resort before the Director of IT. The role owns Tier 2/3 engineering and escalation across a 250+ user Microsoft 365 and Okta-integrated environment, leads IT infrastructure and rollout projects end to end, and acts as the business analyst bridging department stakeholders and the IT stack.

Beyond hands‑on engineering, the position carries technical leadership responsibility — mentoring analysts, setting standards, owning runbooks and documentation, and driving service improvement across the ITSM function. The successful candidate is equally comfortable writing a Power Shell automation, running a project schedule with vendors and executives, and translating a business requirement into a system design.

Full‑time, exempt. Primarily on‑site at Sunnyvale HQ, with remote and after‑hours work as business needs require

Knightscope’s IT team runs a modern, cloud‑first stack supporting a hybrid workforce across engineering, operations, finance, and executive functions, plus an ongoing integration of the KSF subsidiary. This role sits at the center of that stack. You will own the technical depth behind endpoint, identity, and security operations while simultaneously carrying two or three concurrent infrastructure projects — security tooling rollouts, network and AV buildouts, ITSM automation, M&A‑driven system integrations, and AI tooling deployment.

You will work directly with the Director of IT on roadmap and budget, act as technical lead for the IT analyst team, and interface with Finance, HR, Security, Engineering, and outside vendors as the IT‑side owner of business requirements. The environment is technically demanding, moves fast, and rewards people who take ownership, close loops without being chased, and document what they build.

Candidates who thrive with autonomy, move decisively through ambiguity, and communicate clearly with both field technicians and executive staff will excel here.

• Serve as the Tier 2/3 escalation point for all hardware, software, connectivity, and identity issues across Windows and macOS endpoints; own root cause analysis and permanent fixes rather than repeat break‑fix
• Own the full device lifecycle — imaging and zero‑touch provisioning, compliance policy, application packaging and deployment, patching, and secure decommission — via Microsoft Intune and Apple Business Manager
• Design and maintain Power Shell automation for user lifecycle, bulk administration, license reconciliation, reporting, and Microsoft 365 / Okta API integrations
• Administer the Microsoft 365 tenant at an advanced level — Exchange Online, SharePoint, One Drive, Teams, security and compliance policy, and license optimization
• Support and engineer conference room AV and event technology for company‑wide meetings, earnings calls, and executive briefings
• Maintain accurate asset inventory and coordinate hardware procurement and lifecycle refresh with vendors including CDW

• Own Okta SSO and Microsoft Entra  — application SSO integration, SCIM provisioning, group and app assignment rules, MFA and conditional access policy, and Okta Workflows automation
• Administer…