Software Application Support Engineer, Retail & Marcom Engineering

Software Application Support Engineer, Retail & Marcom Engineering

Sunnyvale, California, United States Software and Services

Retail and Marcom Engineering, an IS&T team, builds and operates the systems and experiences that connect Apple's products with its customers. The team owns the technology behind both Apple's online and physical stores and drives the interactive marketing experiences and tools that keep creative operations moving. Together, those functions deliver the technology behind every product story Apple tells and every purchase a customer makes.

Marcom is the creatively-led global team that oversees Apple's global consumer marketing, ensuring flawless execution of world-class communications that reach hundreds of millions of customers daily across all platforms. As Marcom's technology arm, Marcom Platforms & Services (MP&S) is an IS&T team specializing in advertising, marketing, production, social, and operations technology capabilities.

We bridge creative storytelling with technical excellence, enabling seamless consumer experiences across owned and partner channels. Marcom and MP&S are working cross-functionally to build the future of marketing communications through innovative solutions.

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do  the role of Software Support Engineer, you will play an integral part in Marcom’s internal tools, by troubleshooting and communicating with the users and stakeholders. In this role, you will be responsible for creating, reviewing, and modifying documentation corresponding to the applications’ usage, replying to users’ questions, and communicating with the development team to provide solutions.

As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.

• 5+ years of relevant work experience.
• Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).
• Basic coding knowledge of the Ruby on Rails framework.
• Proven knowledge of MySQL and Postgres databases.
• B.S in Computer Science, Computer Engineering or similar or equivalent related work experience.

• Excellent follow-through, organizational ability, and flexibility in a dynamic, demanding environment.
• Strong desire to work in a fast-paced environment with multiple releases a week.
• Excellent analytical and problem-solving skills.
• Firm understanding of security best practices and vulnerabilities.
• Experience with monitoring tools (e.g., Splunk).

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $150,400 and $225,300, and your base pay will depend on your skills, qualifications, experience, and location.

You’ll also receive benefits including:
Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note:

Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.