Manager, Business Intelligence - Customer Success

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently.

Join us in our pursuit to defend data and protect people.

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

As Manager, Business Intelligence in the Customer Office organization, you will lead the design and development of advanced PowerBI dashboards and drive analysis to help Customer Success leadership to make critical decisions and run the business. The tools that you and your team develop will drive insights to power customer retention, expansion, and success strategies.

This role requires proven experience of partnering with senior business stakeholders, ability to drive several initiatives in parallel, and a highly iterative approach to developing tools that rapidly create value for end users. Expect to be very hands-on and also lead a small, high-performing team of BI analysts (currently two resources in a different time zone) providing technical direction, mentorship, and day-to-day prioritization.

Deep PowerBI knowledge is required. Familiarity with and passion for applying other BI and data analytics techniques are encouraged, but proven Power BI experience is a must.

If you are passionate about business intelligence, data visualization, and performance analytics — and excited about leading a high-impact team pivotal to a major company transformation — we’d love to hear from you!

This role will report to the Sr. Director, CS Operations - GTM Automation & AI.

• Applicants must be authorized to work in the United States without the need for employer sponsorship now or in the future.

• Design, develop, and maintain interactive dashboards and reports in Power BI (required), ensuring alignment with business needs and analytical requirements.
• Create repeatable templates and design patterns to accelerate the development of additional dashboards, dimensions, and data views.
• Develop visualization tools that bring together financial, sales, customer activity, and operational metrics.
• Create documentation and facilitate training to enable end-users to self-serve with newly developed tools.

• Extract, transform, and analyze large datasets from various sources using Power Query, Power Pivot, DAX, Macros, VBA), SQL
• Partner with central Data Engineering team to automate data pipelines to ensure accuracy and scalability.
• Partner with data teams to source, clean, and integrate data from CRM, Finance, Customer Success platforms, and data warehouses.
• Ensure data consistency and integrity across multiple reporting systems and dashboards.

• Continuously build expertise in the latest Power BI capabilities and techniques, evaluating new features for opportunities to improve dashboard performance, design, and depth of analysis.
• Learn and leverage BI and analytics capabilities within adjacent platforms (e.g., Snowflake) to complement, extend and potentially replace Power BI solutions.
• Explore and apply AI/LLM technologies to surface BI analysis and visualizations in "headless" mode directly within AI assistants and the workflow systems where the business already works.
• Enhance self-service capabilities by helping end-users to use AI to extract insights directly from dashboards without requiring deep PowerBI expertise.

• Lead, mentor, and develop a team of BI analysts across time zones, providing day-to-day guidance, technical direction, and prioritization support.
• Architect and review dashboard and analytical solutions developed by the team, ensuring quality, scalability, and alignment with business needs.
• Manage and triage a portfolio of analytics requests and initiatives in parallel, driving progress and…