Program Manager, Enterprise Technology Services

Program Manager, Enterprise Technology Services

Sunnyvale, California, United States Software and Services

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Apple's IS&T Enterprise Technology Services is seeking a Program Manager to lead the end-to-end strategy, design, and management of large technical programs. The ideal candidate combines exceptional analytical skills, strong business acumen, a passion for operational excellence and an aptitude for understanding technical concepts — equally comfortable diving deep into complex data and communicating executive-level insights, while leveraging agentic AI tools to improve planning, automate analytical workflows, and enhance decision-making across the organization.

Enterprise Technology Services (ETS) is part of IS&T and delivers global-scale platforms and services that keep Apple's operations secure and running. The team manages identity, device security, and anti-abuse platforms — covering everything from manufacturing and repairs to software updates and activations. ETS also oversees supply chain, manufacturing, and partner integration platforms, protecting data on more than 2.5 billion devices worldwide.

And when Apple prepares for a global product launch, ETS owns the systems that ramp factory production — managing serial numbers, network credentials, and verified software. If you relish challenge, are passionate about building and delivering phenomenal AI products, and are excited by working with a great team in an exciting new technology space, we want to hear from you.

Large-Scale Program Architecture:
Structure and execute multi-stream, high-budget technical transformations. Apply formal consulting frameworks to map complex workflows, quantify ROI, and drive change management across global business units.

Stakeholder Engagement:
Act as a technical thought leader, influencing C-suite decision-making through data-driven insights and executive storytelling.

Business Function Embedding:
Work directly alongside business functions to deeply understand their workflows and pain points.

Financial & Operational Rigor:
Manage program budgets, compute resource allocations, and business case modeling with rigor and precision.

Technical Troubleshooting:
Drive complex technical blockers and issues during deployment, acting as a liaison between business function needs and the product engineering teams

• You should bring solid experience in systems software and project management, strong communication and leadership skills, and a track record of driving and delivering multiple complex projects simultaneously. Strong written and verbal communication is key as you drive projects forward, prioritize work, facilitate the removal of obstacles, and elevate risks.
• You will build strong collaborative relationships and calmly manage any associated conflicts along the way. You will be responsible for successful outcomes and delivery, driving your projects with a keen eye for important details and communicating clearly on status and risks.

• 6+ years of experience in technical program management and delivery.
• Exceptional ability to…