Manager of Information Technology

Description

About Silicon Valley Clean Energy

Formed in 2016, Silicon Valley Clean Energy (SVCE) is a Community Choice Energy provider serving approximately 280,000 residential and commercial customer accounts in thirteen Santa Clara County communities. The SVCE mission is to provide customers with electricity generated from renewable and carbon-free sources at competitive rates, and further accelerate decarbonization through deployment of innovative local programs. Key program areas include: building electrification, electric vehicles and charging infrastructure, supporting local policies that advance electrification, and demand management.

SVCE is a joint-powers agency governed by a Board of Directors comprised of an elected official from each of the thirteen SVCE member communities. By providing reliable and responsive electricity service at competitive rates, SVCE maintains a 96+% customer participation rate and a strong financial foundation. Access to clean electricity has helped our communities take a major step in fighting climate change by reducing local emissions.

Yet, supplying clean electricity is just one part of the solutions needed to ensure a pollution-free future. It is essential that SVCE continues to proactively engage with our customers and community stakeholders in the electrification journey - helping to inspire, educate, and enable action in transitioning from fossil fuels to clean electricity – in homes, buildings, and transportation.

Achieving SVCE’s ambitious and urgent mission requires a team capable of meeting the tremendous challenges embedded in these goals. SVCE develops and fosters a diverse and talented team that thrives in a dynamic and fast-changing environment. As such, at SVCE we recruit and retain smart, passionate, innovative, and collaborative employees. Company employees contribute, as a team and as individuals, to continuously building and supporting a culture of collaboration and trust.

SVCE employees encourage creativity and the free flow of ideas to spur innovation. The workplace environment is adaptable, and technology enabled to drive innovative solutions. SVCE emphasizes focus and prioritization across departments to achieve quality, rather than simply quantity of output. SVCE provides a rewarding workplace experience where productivity can be maintained across a variety of work environments. SVCE provides opportunities for growth, engagement, and support professional and personal development.

SVCE offers opportunities that position their people, as well as SVCE, for success.

More information can be found at: www.svcleanenergy.org

The Manager of Information Technology will manage and oversee the IT infrastructure, ensuring reliable operation of IT services. This role will lead IT projects, including the selection and deployment of hardware and software, ensuring timely completion within budget. This position will work collaboratively across multiple departments and develop and implement policies, procedures, and budget.

This role will require an in-office presence in a hybrid capacity (see In-person Office Requirements section below for more details).

The Manager of Information Technology reports to the Director of Operations and exercises direct supervision over one member of the Information Technology team.

Responsibilities:

• Provide end-user IT support and maintain "white glove" level service while supervising the support team.
• Stay abreast of emerging technologies and trends in IT, evaluating and recommending tools and technologies improvements.
• Work with internal stakeholders on implementing tools to support operational objectives.
• Evaluate and coordinate IT vendors/tools.
• Manage the inventory of all hardware, software, and licensing.
• Manage, maintain and troubleshoot information technology systems and infrastructure.
• Provide education and training on IT systems, applications, and security to employees.
• Establish and maintain documented standards and procedures pertaining to all IT systems, processes, and tasks.
• Participate in security incident investigations and response.

Knowledge of:

• Troubleshooting and resolving technical issues with software, services, and systems.
• Windows administration including: MDM/RMM tools and Intune.
• Microsoft 365 identity and account management (SSO, Conditional Policies, etc.).
• Network infrastructure and configurations (VLAN, Subnets, DNS, etc.).
• A/V…