Sales Ops Planning Manager, Reverse Logistics; RL

Sales Ops Planning Manager

Sales Operations and Analytics team in Amazon Devices Reverse Logistics delivers world-class supply planning services and accurate forecast guidance to support seamless customer experience, sustainability and maximum asset recovery for Amazon Devices. We are responsible for guiding millions of returned products through the reverse supply chain. This role is critical for our reverse supply chain operations and has outsized impact on all our downstream plans, guides strategic judgement, and our financial plans.

In this highly visible role, you will be responsible for entire lifecycle of returned products and work with operations and sales teams to ensure our customers' needs are met for warranty and other sales channels while maintaining healthy inventory. You will be a thought partner to supply chain operations leaders, an effective mediator between sales and operations functions and have exceptional communication skills.

You will develop and present innovative solutions to accelerate value recovery for customer needs, cost reduction and healthy inventory management. You will shape custom tools and software that is developed for your use cases. You will identify and drive continuous improvement opportunities in supply planning processes and pioneer new ways to automate and simplify our processes. You will own key planning metrics such as supply planning accuracy.

Key job responsibilities:
As a Sales Ops Planning Manager you run sales and operations planning process for assigned programs periodically to fulfill warranty requirements. Monitor refurbished inventory health to ensuring efficient inventory globally. Develop and present supply and inventory strategies to execute new product launches. Manage product lifecycle analysis to guide products from sustaining to end of life stages and gain buy in from stakeholders.

Be the single point of contact for sales partners in supply planning, performance tracking and reporting. Partner with finance on annual operational planning and supply planning process. Identify improvement opportunities in planning processes and guide cross functional improvement efforts. Develop, own and monitor planning accuracy and efficiency.