Sr Demand Supply Planner

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive
. As a global leader in robotic-assisted surgery and minimally invasive care
, our technologies—like the da Vinci surgical system and Ion
—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare
, you’ll find your purpose here.

This position is seeking a creative, analytical and flexible individual to help lead Demand and Supply planning activities for Service Business Unit. Responsible for working with Field Service Engineering, Finance, Logistics, Quality, Production Planning, Manufacturing/Service Operations, Supply Chain and Manufacturing Engineers to obtain an optimal Demand and Supply Plan in order to meet the company’s objectives. Develop key planning initiatives and strategies to support the ongoing transformation and continuous improvement of systems and processes along with other projects to drive efficiency and scalability.

• Interface with Production SIOP Planner, Product Support, Project Management and Service Operations to support New Product Launches with FRU demand to achieve proper service level.
• Industrial Engineering background with skills in analysis, time studies, labor analysis, and capacity planning a must
• Financial Analyst/Finance-Develop financial models related to labor, production, inventory, logistics, and operational performance. Develop dashboards, reports, and performance tracking tools for management
• Maintain and communicate KPI’s, project status updates and material availability escalations
• Develop constrained capacity and material build plan by working with cross functional teams to understand capacity assumptions such as line efficiencies, number of lines and shifts, headcount and material lead times/constraints in order to develop constrained capacity and material build plan
• Ability to think through different Demand and Supply scenario planning and understand the impact to inventory projections and E&O exposure.
• Manage and review SOX compliance package for MRP load in multiple plants
• Lead demand and supply planning/SIOP process to develop best in class demand and supply plan supporting global Service’s by facilitating and driving collaborations with Field Service Engineer, Product Support, Quality and Finance team to develop 6 quarter SIOP plan, amends and Long term forecast.
• Use and analyze historical shipments, procedure data, product segmentation, risk analysis, RMA rates, and consumption to derive demand plan. This includes understanding regional drivers such as training programs, promotions, preventative maintenance schedule, field actions, special incentives ect. This requires ability to digest large amounts of data and present in summary format.
• Responsible to use/create and review weekly operational metrics which enable us to identify plan issues and self correct. This includes metrics such as forecast accuracy, sales plan/build plan accuracy, RMA rates, in transit and inventory health targets.
• Plays the role of key liaison to communicate backlog/backorder and allocation/constraint strategies to the cross functional PS/FSE/Logistics teams.
• Collaborate with Field Service Engineering and Product Support to categorize material by commercial criticality, regional demand stocking strategy and planned parts list to support target setting between CSL/FSL for 6 quarters (SIOP).
• Plan and track RMA returns for both FRU and carts to make recommendations for scrap approval.
• Performs weekly…