SupplySight Field Service Representative

Position Description

The Supply Sight Field Service Representative reports to Sales Management and works closely with the corporate Supply Sight Operations team. The critical field‑based position focuses on maximizing customers’ experience by ensuring optimal inventory is available and ready for use within their facilities, meeting target KPIs through operational excellence and a steadfast commitment to customer service. At least 80% of the assistant’s time is spent in the field at customers’ facilities.

The role also must adhere to all company policies and safety protocols.

• Provides exceptional customer service by directly delivering Supply Sight program support at customers’ facilities.
• Builds strong relationships with key customer personnel and participates in negotiations and discussions aimed at continuously improving the program.
• Acts as a first line of contact to answer customer questions, support product additions, updates, or changes.
• Develops an understanding of major product groupings and products to effectively service, stock, and present solutions at customer facilities.
• Maintains organized inventory in accordance with company policies to ensure proper labeling, storage, handling, and packaging (including temperature‑ and time‑sensitive materials).
• Demonstrates strong teamwork and communication skills by collaborating with the inside operations team and the assigned outside sales representative to ensure the highest level of customer support.
• Utilizes company vehicles to efficiently resupply onsite Inventory Management programs, ensuring precise inventory levels are sustained so customers consistently receive necessary materials in a timely manner.
• Services and maintains equipment located at Supply Sight Program customer sites.
• Oversees and assists with preparing orders prior to delivery to customer facilities.
• Performs other job duties as assigned.

• Minimum of high school diploma required; bachelor’s degree in supply chain management, merchandising or related field highly preferred.
• Valid state‑issued driver license.
• One year of B2B sales and/or merchandising / operations experience desired.

• Effective communication and organizational skills.
• Strong work ethic with focus on results.
• Detail oriented.
• Strong problem‑solving capabilities.
• Ability to work independently and within a team.
• Entrepreneurial spirit.
• Basic Excel and data analysis skills.
• Ability to adapt and become proficient in internal ERP and web‑based platforms.
• Ability to lift up to 50 pounds and stand for extended periods during physical inventory counts.

Target base compensation range for this non‑exempt role is $26.00 – $29.00 per hour, DOE. The role is also eligible for our bonus incentive program.

This is a full‑time position eligible to participate in the company’s benefit plans, including paid time off; major medical, dental, vision; company‑paid short‑term and long‑term disability; paid parental leave; various supplemental benefit plans; and Employee Stock Ownership Program (ESOP), with eligibility after 30 days of service.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.