RMA & Logistics Coordinator

Competitive weekly pay and benefits!

A leading innovator in advanced computing technology, dedicated to pushing the boundaries of AI hardware and delivering solutions that transform industries worldwide.

Job Title:

RMA & Logistics Coordinator

Compensation: $40 – $50/hour

Location:

Sunnyvale, CA (On-site, with occasional CM site visits)

Schedule:

Monday through Friday, standard daytime hours

Type:
Long-term contract with strong potential for permanent hire

• Premier medical, dental, vision, and life insurance
• 401(k) plan
• Inclusive, flexible work environment
• Daily catered meals, healthy snacks, and family-friendly events (including CEO’s famous BBQ!)
• Opportunity to work alongside cutting-edge AI hardware and engineering teams
• High-impact role supporting advanced AI systems in a fast-growing environment

We are seeking a highly organized and detail-oriented RMA & Logistics Coordinator to support the end-to-end coordination of returns, repairs, replacements, inventory verification, and shipment movement across internal teams, warehouses, contract manufacturers, carriers, and customers.

This role combines traditional RMA coordination with logistics follow-up, helping ensure units are properly tracked, verified, moved, and closed out accurately. The ideal candidate enjoys problem-solving, investigating discrepancies, managing aging RMAs and shipments, and working across multiple teams and systems to keep operations moving.

• Coordinate RMA activity from authorization through receipt, inspection, repair, replacement, credit, scrap, and final closure.
• Partner with contract manufacturers, warehouse teams, receiving, quality, engineering, finance, logistics providers, and internal stakeholders to ensure RMAs and shipments move through the process efficiently.
• Coordinate shipment pickups, carrier activity, delivery confirmations, return receipts, and replacement orders while tracking shipment status and key milestones.
• Verify incoming and outgoing units against RMA authorizations, inventory records, shipment documentation, packing lists, and system transactions.
• Investigate delayed, aging, or stalled RMAs, shipments, receipts, and inventory discrepancies; identify root causes and drive resolution.
• Monitor open RMAs, overdue shipments, pending receipts, inventory variances, and unresolved action items; elevate blockers as needed.
• Analyze inventory reports, shipment records, RMA data, and system transactions to identify discrepancies, reconciliation gaps, missing units, and process issues.
• Maintain accurate records and status updates in Net Suite, Jira, Smartsheet, carrier portals, and other operational systems while leveraging Excel for reporting, reconciliation, and variance analysis.
• Partner with Quality and Engineering to support inspections, failure analysis, disposition decisions, and prioritization of hardware requiring action.
• Communicate status updates, risks, next steps, and resolution timelines to internal stakeholders while identifying opportunities to improve RMA, inventory, shipping, receiving and tracking processes.

• 2+ years of experience in RMA coordination, logistics, shipping & receiving, inventory control, customer operations, order management, or supply chain operations
• Familiarity with reverse logistics, warranty processes, shipment tracking, delivery confirmation, inventory verification, and returns management
• Experience working with ERP and tracking systems such as Net Suite, Jira, Smartsheet, carrier portals, or similar operational tools
• Advanced Microsoft Excel skills including formulas, lookups, pivot tables, filtering, report comparisons, variance analysis, and reconciliation
• Strong analytical problem‑solving skills with the ability to investigate discrepancies, identify root causes, and drive issues to resolution
• Ability to manage multiple open RMAs, shipments, inventory issues, and action items simultaneously while maintaining strong attention to detail
• Strong written and verbal communication skills with the ability to coordinate across Logistics, Inventory, Finance, Engineering, Quality, Manufacturing Operations, Warehouse, Receiving, and Contract…