Services Program Manager

Project Manager / Services Program Manager

Primary

Skills:

Global Services NPI / Product Introduction Program Management (Expert), Cross-Functional Project Management (Expert), Field Service & Service Operations Readiness (Expert), Medical Device / Robotics Product Development (Advanced), Risk / Schedule / Stakeholder Management (Advanced)

Contract Type: W2 Only Duration: 12+ Months

Location:

Sunnyvale, CA (Hybrid – Minimum 3 Days/Week Onsite) Pay Range: $75 - $80 on W2

We are seeking an experienced Project Manager / Services Program Manager to lead cross-functional projects for the Global Services Business Unit (GSBU), supporting new product development, NPI, product introduction, and product sustainment initiatives. The ideal candidate will have strong experience managing complex capital equipment, medical device, robotics, or similar products and will serve as the key liaison between Engineering/Engineering PMO and Field Service, Technical Support, Customer Success, and Service Operations.

This role requires strong leadership, service-readiness expertise, stakeholder management, and the ability to drive complex programs in a fast-paced, highly regulated environment.

• Lead cross-functional NPI and product sustainment projects on behalf of the Global Services organization, ensuring service readiness, planning, communication, risk mitigation, and alignment with commercialization milestones.
• Develop and maintain project schedules, budgets, milestones, risks, dependencies, and status reporting, providing early visibility into issues that may impact delivery.
• Partner closely with Engineering to define and drive service requirements upstream, influencing product design, installation, troubleshooting, repair, maintenance, and overall serviceability.
• Develop and execute domestic and global service strategies, ensuring Field Service, Technical Support, Customer Success, and Service Operations are prepared for new product launches.
• Lead design reviews, stakeholder meetings, and cross-functional working sessions while aligning Engineering, Marketing, Services, and other internal/external business partners.
• Drive continuous improvement across project management, product development, service readiness, and product lifecycle processes, including root-cause analysis and corrective actions.

• 4+ years of experience managing complex capital equipment, medical devices, robotics, or similar products involving mechanical, electrical, and software components.
• Proven experience managing NPI/product launches on behalf of Field Service, Service Operations, or Technical Support organizations.
• Strong experience with cross-functional project management, including schedules, risks, dependencies, stakeholder alignment, and business readiness.
• Experience influencing product development through Design for Serviceability / Design for Maintenance principles and practices.

• Experience in medical device, surgical robotics, or highly regulated product development environments.
• Familiarity with CFR, ISO, and medical device regulatory requirements.
• Experience managing products with complex architectures and large numbers of SKUs, service requirements, and global deployment considerations.

• Bachelor's degree in Engineering, Science, Business, Finance, or a related field;
  Engineering or scientific degree strongly preferred.
• PMP or other project management certification is preferred.
• Strong ability to influence without direct authority, communicate with both technical and executive audiences, and facilitate complex cross-functional discussions.
• Demonstrated ability to work autonomously in a fast-paced environment, manage multiple priorities, make sound decisions, and proactively identify and resolve risks.

Work Arrangement:
Hybrid – minimum 3 days per week from the office