Customer Advocacy & Communications Manager

Onwards Together!

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience.

Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters.

Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.

Our Marketing team illuminates and evolves the global brand, driving revenue and empowering future success for our Sales team. As a leader in Zero Trust Segmentation, we are dedicated to helping organizations prevent cyberattacks and mitigate the impact of ransomware.

Renowned for our innovative solutions and collaborative spirit, we foster an inclusive environment within Marketing and across the company. Join one of the industry's most creative and dynamic teams, where you'll discover opportunities to excel, be empowered to set ambitious goals and define your path to success!

Illumio is seeking a Customer Advocacy & Communications Manager to amplify the voice of our customers and strengthen engagement across the customer lifecycle. This role will lead and scale our customer advocacy program while also owning strategic customer communications that inform, engage, and inspire our customer base.

You will work cross-functionally with Sales, Customer Success, Product Marketing & Corporate Marketing to elevate customer stories, drive third‑party validation, and deliver clear, compelling communications that reinforce customer value and loyalty.

This is a highly visible role ideal for a strategic storyteller who thrives on building strong customer relationships and turning customer success into market impact.

THIS ROLE CAN BE BASED ANYWHERE IN THE UNITED STATES

• Build and grow a pipeline of customer advocates in partnership with Sales and Customer Success
• Develop compelling case studies, testimonials, and success stories
• Manage and scale customer reference and speaker programs
• Support customer participation in webinars, events, analyst engagements, and media opportunities
• Drive and expand Illumio’s presence on third‑party review platforms (e.g., G2, Gartner Peer Insights, marketplaces)
• Package and promote customer stories for internal enablement and external marketing campaigns
• Drive the strategy and execution of customer communications, including newsletters, announcements, product updates, and executive messaging
• Partner with Product, Customer Success & Support to ensure clear, consistent messaging across the customer journey
• Develop targeted communications to drive product adoption & engagement
• Establish communication cadences and best practices to optimize customer engagement
• Measure and report on the effectiveness of advocacy and communications programs

• 5+ years of experience in customer marketing, advocacy, or customer communications (enterprise B2B experience preferred; cybersecurity a plus)
• Proven ability to build trusted relationships with customers and cross‑functional stakeholders
• Exceptional storytelling and writing skills across multiple formats and channels
• Experience managing third‑party review programs (e.g., G2, Gartner Peer Insights)
• Strong organizational skills with the ability to manage multiple programs simultaneously
• Data‑driven mindset with experience measuring engagement and program impact
• Bachelor’s degree in Marketing, Business, or related field

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

#LI-OM1 #LI-ONSITE

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