Process Technician III

Job Description

The R&D Technician will be responsible for supporting the R&D, Operations, and Quality departments with various activities and projects to meet the company's objectives and key initiatives. This position is located in Sunnyvale, CA and reports to the R&D Manager.

• Manage R&D laboratory equipment, calibration, and supplies.
• Fabricate and assemble prototypes to support new product development.
• Execute laboratory testing and document results.
• Operate and maintain 3D printers (Prusa, Markforged, Bambu).
• Prepare and ship product training materials for field training events.
• Inspect, test, and service (including upgrading) capital equipment.
• Support general site-related Fed Ex shipping and receiving.
• Organize lab supplies, develop processes to ensure visibility and traceability of supply levels, and set up replenishment systems.
• Perform preventative maintenance on lab equipment and coordinate calibration activities.
• Document materials and processes of prototypes and devices made for testing.
• Troubleshoot and suggest creative solutions to process or design issues.
• Assist with developing manufacturing and test processes and fixtures.
• Conduct laboratory testing on prototypes, developmental devices, and commercial products, maintaining accurate lab notebooks and records.
• Update engineers on work status or problems with recommendations for improvement.
• Oversee and operate the 3D printer farm, performing maintenance and managing consumable inventory.
• Process commercial shipments to customers per SOPs, creating shipping paperwork and logs.
• Coordinate product shipment logistics with field sales and customer account representatives.
• Maintain and organize local supply status of commercial products and training materials, triggering replenishment as needed.
• Prepare product samples for demos and field training events.
• Collaborate with engineers to document and resolve product complaint investigations.
• Maintain a clean, safe, and well-organized work area.
• Support company goals, policy, QA, and FDA regulations.

• Minimum 1 year of experience in a technical support role developing, building, testing, and servicing medical devices. Education or certification may substitute for work experience.
• Experience with mechanical device fabrication, equipment, and assembly.
• Experience with general laboratory tools and instrumentation (microscope, calipers, digital multimeter).

• Experience with design verification testing and test methods.
• Experience with mechanical test equipment such as Mark-10, Instron, Shimadzu, and MTS test frames.
• Experience with root cause analysis and troubleshooting product issues from the field.
• Experience with metals including Nitinol and polymers.
• Experience with 3D printers (FDM).
• Ability to understand engineering drawings and documentation.

• Excellent written and oral communication skills.
• Capacity to work in a high‑paced, changing environment and interface effectively with others.
• High proficiency using MS Excel, MS Word, and MS PowerPoint.
• Outstanding attention to detail and understanding of good documentation practices.
• Ability to work on problems requiring autonomy, judgment, and expertise.
• Ability to lift up to 30 lbs on occasion.

2-year associate degree preferred, but not required.