Regulatory Post Market Surveillance Specialist; Onsite: Sunnyvale, CA W2

Intuitive Surgical, in cooperation with our recruitment partner Raise, are hiring. We’re a global technology leader in minimally invasive care and a pioneer of robotic‑assisted surgery. Working closely with hospital teams, we’re developing integrated solutions that help enable physicians to get patients back to what matters most. Our technology has been used in nearly 10 million operations across 67 countries. The role is a 6‑month contract at 1020 Kifer Rd, Bldg 108, Sunnyvale, CA, 94086.

Together, we’ve dedicated more than two decades to innovating for better care through enhanced experiences, improved efficiencies, and reduced cost of care. In this role, you will join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients.

The Regulatory Post Market Surveillance Specialist investigates customer complaints, makes an initial reporting decision, provides failure analysis letters, and ensures completeness and consistency of complaint and related documentation.

This position has responsibility and authority for:

• Investigating complaints daily:
• Perform the preliminary classification of complaints and escalation of complaints that require additional review.
• Perform Failure Analysis investigation review and escalation of complaints that require additional review.
• File Malfunction MDR Reports as identified.
• Escalate Adverse Event or Incident reports to Level IV Analysts as identified.
• Evaluate documentation for completeness and consistency, and assign additional actions as necessary to close the complaint file.
• Approve final complaint file for closure after all applicable actions are completed.
• Manage complaint workload to required backlog goals.
• Review and analyze lot documentation (DHRs) to determine if there are any anomalies that may be related to reported product failures.
• Escalate complaints to the Regulatory Post Market Surveillance Manager or Lead when new failure modes are encountered.
• Escalate complaints to the Post Market Investigation (PMI) group as required.
• Evaluate complaints for reporting requirements in accordance with company procedures and Regulatory requirements.
• Interface with Customer Service and hospitals to gather additional information required for complaint investigation, including retrieval of RMA.
• Create customer response letters.
• Provide peer review and feedback of complaints and reports.
• Participate in new hire training and continuous Regulatory Compliance training as required.
• Participate in process improvement activities to continuously improve process effectiveness.
• Execute on projects as required.
• Perform other duties as directed.

Education – Undergraduate degree in engineering, life science, or equivalent.

• Experience – 2+ years of experience in medical device field, with exposure in the following areas:
• Knowledge and understanding of Medical Device Complaint files and quality record documentation.
• Knowledge and understanding of Regulatory reporting requirements for Medical Devices (US FDA requirements, EU MDD requirements, etc.).
• General technical and/or clinical medical device knowledge.

• Demonstrate strong written and verbal communication skills.
• Strong computer skills (Excel, Word, PowerPoint, database).
• Efficient independent worker with ability to focus.
• Attention to detail.
• Demonstrate cross‑functional communication skills in email and in person.
• Excellent organizational and analytical skills.
• Ability to handle and manage workload independently.
• Prioritize numerous activities in a rapid‑paced environment.
• Contribute to team‑oriented tasks.
• Strong analytical skills.
• Strong interpersonal and decision‑making skills.

• General understanding of Regulatory reporting requirements for Medical Devices and complaint system and process requirements.
• General understanding of quality records requirements and how they apply to complaint files.
• Able to make decisions quickly using information at hand and evaluate the need to obtain clarification and direction when necessary.

Raise and Intuitive are Equal Employment Opportunity Employers. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment all qualified applicants with arrest and conviction records in accordance with fair chance laws.