Business Development Representative

eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimize customer experience and reduce cost of service. Recognized by Gartner, our platform orchestrates AI and human expertise to deliver trusted answers to customers, agents, and field staff.

We are diverse, optimistic, and tenacious. We take pride in what we do and hold ourselves to a high standard. If you want to work in a dynamic, fast-moving environment at the cutting edge of AI and customer engagement, let’s talk.

We are looking for a Business Development Representative with a proven track record of generating pipeline in B2B enterprise software. You know how to find the right buyers, break into target accounts, and create conversations that did not exist before. Nurturing inbound leads is part of the job, but building new pipeline from scratch is what you are known for.

Our focus is the financial services vertical — credit unions, community banks, and regional institutions. You will be engaging buying committees that include compliance, risk, operations, customer experience, digital banking, and technology leaders. This vertical rewards outreach that is informed and relevant.

Leveraging AI and digital tools in a product-led sales engagement model, you will:

• Proactively source and qualify new enterprise prospects through outbound prospecting across phone, email, Linked In, events, referrals, and other channels — combining account research, sequencing, social selling, and creative account-based tactics.
• Identify business initiatives, regulatory pressures, strategic priorities, and organizational changes that create opportunities for meaningful conversations.
• Engage leaders across compliance, risk, operations, customer experience, contact centers, digital banking, AI, and technology functions.
• Build and execute account-based prospecting strategies for priority verticals and target accounts.
• Partner with marketing to convert inbound interest into qualified opportunities and follow up with leads in a timely, consultative way.
• Collaborate with Account Executives to ensure smooth handoffs and maintain quality pipeline.

• Proven pipeline builder. You have a track record of hitting or exceeding outbound pipeline targets in a B2B SaaS or enterprise software environment. You do not wait for leads to come to you.
• Research-driven prospector. You combine consistent outbound activity with targeted research. You track industry news, identify organizational signals, and look for the insight that makes an outreach relevant — not just timely.
• Stakeholder navigator. You are comfortable engaging multiple decision-makers across operations, compliance, customer experience, digital, technology, and executive leadership. You build consensus, not just contacts.
• Exceptional business writer. You craft personalized outreach that earns responses from senior executives. Your emails do not sound like templates.
• Business and technical acumen. You are comfortable discussing customer experience, operations, risk, compliance, AI, and technology initiatives with both business and technical stakeholders.
• AI-first mentality. You actively use AI tools to research accounts, personalize outreach, and work smarter. You are ahead of the curve, not catching up to it.
• Patient and built for long cycles. Financial services buying cycles can be long. You stay engaged, build relationships over time, and know how to keep prospects warm without losing momentum.

Required

• 5+ years of B2B sales development experience with demonstrated results in outbound prospecting.
• Measurable track record of meeting or exceeding pipeline generation targets.
• Experience with sales engagement platforms (Outreach, Salesloft, Apollo, or similar) and CRM.
• Exceptional written and verbal communication skills, with demonstrated ability to engage senior executives.

Preferred

• Experience prospecting into banks, credit unions, fintechs, insurance carriers, or other highly regulated industries, with familiarity with compliance priorities and technology buying patterns.
• Experience…