Director, Sales

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. A Leader in the 2026 Gartner Magic Quadrant TM for Customer Service Knowledge Management Systems Gartner, the eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain, we’ve spent years building what Gartner calls the best AI-powered knowledge management platform on the market. Now we need a sales leader who can turn that advantage into market dominance.

You’ll lead our charge into the biggest land-grab enterprise software has seen in years. Knowledge management is exploding from back-office necessity to boardroom priority, and we’re holding the cards: marquee clients (JPMC, Liberty Mutual, IRS, Florida Blue), proven SaaS architecture, and hybrid AI that actually delivers.

Your mission: build a team of AI-savvy, digitally fluent sellers who can walk into the C-suite and explain how we turn siloed content chaos into trusted knowledge on tap—then close the deal.

• Lead a tiger team of outstanding sales professionals as a player coach
• Position eGain as the infrastructure play behind every enterprise AI initiative
• Leverage our Global 2000 client base and Gartner leadership to win new logos

• 7 years of B2B Enterprise SaaS experience
• Deep understanding of AI, automation, and the enterprise technology landscape
• Experience turning product excellence into market share
• A nose for talent and a track record of developing A-players

The market is moving. Businesses are scrambling to make AI work, and they’re finally realizing garbage knowledge in means garbage decisions out. We’ve got the solution, the customers, and the momentum. We just need the closer.

Ready to lead the category?

• The base salary for this position is $175,000 per year, plus a commission of up to $125,000
• Stock options

Please note that the compensation package can vary based on the candidate’s qualifications and experience level.