SOC Operator - GRAVE Shift

SOC Operator

ESSENTIAL FUNCTIONS:

• Monitor alarms, video surveillance systems, and AI-assisted detection platforms to identify, validate, and triage security events in real time.

• Perform advanced CCTV monitoring, multi-camera sweeps, and live tracking to proactively identify suspicious activity, safety concerns, or system irregularities.

• Conduct archival video review and compile investigative video packages to support incident reviews, audits, and stakeholder requests.

• Receive, evaluate, and respond to emergency and non-emergency calls from employees, vendors, field guards, and law enforcement, using clear and professional communication.

• Coordinate multi-channel dispatch operations via radio, telephone, and digital communication tools, ensuring accurate, timely direction to the field.

• Maintain detailed and accurate incident logs, summaries, and alarm classifications in accordance with AVERT documentation standards and quality metrics.

• Utilize AVERT workflows, databases, and ticketing systems to gather, record, and escalate equipment malfunctions, outages, and system health concerns.

• Conduct first-level troubleshooting and device validation (cameras, alarms, access control) and coordinate with the appropriate technical teams for resolution.

• Provide situational awareness and operational updates to GSOC leadership, Field Operations, and client partners during active incidents or environmental hazards.

• Assist with post-incident reporting, evidence gathering, and after-action review documentation as required by Security Leadership.

• Monitor regional trends, repeat alarms, and system anomalies to support root cause analysis and proactive risk identification.

• Follow established SOPs, support process improvements, and participate in scenario-based training designed to maintain operator readiness and performance.

• Coordinate closely with Security Operations Center staff to ensure accurate documentation of officer dispatches, incident responses, and field activity.

• Support special requests from Security Leadership related to investigations, video pulls, system evaluations, and alarm analytics.

• Perform additional duties as assigned or requested by AVERT Leadership to support operational integrity and incident response effectiveness.

QUALIFICATIONS:

• Must possess a high school diploma or equivalent

• Must have a valid guard card

Work experience must include of the following:

• Demonstrated analytic and critical thinking skills and ability to prepare to conduct investigations using audio visual tools and other programs.

• Ability to prioritize workload based on severity or effect on customer

• Demonstrated high level of competency with security surveillance software and programs

• Demonstrated ability to operate radio, telephone equipment and/or console monitors

• Ability to adapt in a dynamic work environment while possibly working under pressure

PREFERRED QUALIFICATIONS

• One year or more experience working in a medium to High Volume emergency services dispatch
center as a emergency services dispatcher (preferred)

• One year or more experience working in Loss Prevention as a Asset Protection or Loss Prevention
undercover agent with experience conducting video review, video down load, and live tracking of
subjects (preferred)

• One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security
Monitoring system or similar security monitoring surveillance system to conduct security
investigations and coordinate with stakeholders

• One year or more experience creating request for service tickets to maintain security surveillance
systems and access control systems (preferred) abased that
REQUIREMENTS:

• Alarm monitoring

• CCTV monitoring

• Camera surveillance

• Archival video review

• Answering phones; operate IP based telephone system

• Radio Dispatch; use multi-channel communications

• Radio and call logging

• Incident Report information collection

• Security Equipment functionality trouble ticket information gathered and submitted to correct support group

• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities
related to the Security Operations Center…