SOC Operator - GRAVE Shift

SOC Operator

ESSENTIAL FUNCTIONS:

* Monitor alarms, video surveillance systems, and AI-assisted detection platforms to identify, validate, and triage security events in real time.

* Perform advanced CCTV monitoring, multi-camera sweeps, and live tracking to proactively identify suspicious activity, safety concerns, or system irregularities.

* Conduct archival video review and compile investigative video packages to support incident reviews, audits, and stakeholder requests.

* Receive, evaluate, and respond to emergency and non-emergency calls from employees, vendors, field guards, and law enforcement, using clear and professional communication.

* Coordinate multi-channel dispatch operations via radio, telephone, and digital communication tools, ensuring accurate, timely direction to the field.

* Maintain detailed and accurate incident logs, summaries, and alarm classifications in accordance with AVERT documentation standards and quality metrics.

* Utilize AVERT workflows, databases, and ticketing systems to gather, record, and escalate equipment malfunctions, outages, and system health concerns.

* Conduct first-level troubleshooting and device validation (cameras, alarms, access control) and coordinate with the appropriate technical teams for resolution.

* Provide situational awareness and operational updates to GSOC leadership, Field Operations, and client partners during active incidents or environmental hazards.

* Assist with post-incident reporting, evidence gathering, and after-action review documentation as required by Security Leadership.

* Monitor regional trends, repeat alarms, and system anomalies to support root cause analysis and proactive risk identification.

* Follow established SOPs, support process improvements, and participate in scenario-based training designed to maintain operator readiness and performance.

* Coordinate closely with Security Operations Center staff to ensure accurate documentation of officer dispatches, incident responses, and field activity.

* Support special requests from Security Leadership related to investigations, video pulls, system evaluations, and alarm analytics.

* Perform additional duties as assigned or requested by AVERT Leadership to support operational integrity and incident response effectiveness.

QUALIFICATIONS:

* Must possess a high school diploma or equivalent

* Must have a valid guard card

Work experience must include of the following:

* Demonstrated analytic and critical thinking skills and ability to prepare to conduct investigations using audio visual tools and other programs.

* Ability to prioritize workload based on severity or effect on customer

* Demonstrated high level of competency with security surveillance software and programs

* Demonstrated ability to operate radio, telephone equipment and/or console monitors

* Ability to adapt in a dynamic work environment while possibly working under pressure

PREFERRED QUALIFICATIONS

* One year or more experience working in a medium to High Volume emergency services dispatch

center as a emergency services dispatcher (preferred)

* One year or more experience working in Loss Prevention as a Asset Protection or Loss Prevention

undercover agent with experience conducting video review, video down load, and live tracking of

subjects (preferred)

* One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security

Monitoring system or similar security monitoring surveillance system to conduct security

investigations and coordinate with stakeholders

* One year or more experience creating request for service tickets to maintain security surveillance

systems and access control systems (preferred) abased that

REQUIREMENTS:

* Alarm monitoring

* CCTV monitoring

* Camera surveillance

* Archival video review

* Answering phones; operate IP based telephone system

* Radio Dispatch; use multi-channel communications

* Radio and call logging

* Incident Report information collection

* Security Equipment functionality trouble ticket information gathered and submitted to correct support group

* Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities

related to the Security Operations Center and its role as a central alarm monitoring station

* Receive and respond to emergency and non-emergency calls from employees, outside vendors, law

enforcement, and the security field force via telephone, automated alarm monitoring and radio systems

* Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc..

WORKING CONDITIONS

(Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to

other demands, the demands of the job include:

* Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.

* May…