GSOC Intelligence & Operations Supervisor

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

The GSOC Intelligence & Operations Supervisor serves as a frontline leader within the Global Security Operations Center (GSOC), responsible for supervising GSOC Intelligence & Operations Analysts and ensuring the effective execution of real-time monitoring, incident response, and situational awareness functions. Operating in a 24/7 mission-critical environment, the Supervisor acts as a tactical coordinator for security operations during their shift-balancing operational duties with personnel oversight, quality control, and communication with internal stakeholders.

This role requires a high level of situational awareness, sound decision-making under pressure, and a commitment to maintaining high service delivery standards. The Supervisor ensures adherence to Standard Operating Procedures (SOPs) and supports the GSOC Intelligence & Operations Manager in achieving operational goals across global security operations. This position is located at a client site in Sunnyvale, CA.

Compensation and Benefits:

Depending on experience, Securitas will offer an hourly rate of $42.00 - $45.00 per hour, in addition to a full benefits package that includes:

* Medical, dental, vision, and life insurance

* 5 PTO days, 5 sick days & 401K

Shift Days/

Hours:

Tuesday through Saturday from 10:00 pm to 6:00 am

Essential Functions:

* Supervise daily GSOC operations during assigned shifts, ensuring that all monitoring, incident response, and reporting activities are performed according to policy and standard operating procedures.

* Act as the first escalation point for GSOC personnel during incidents or critical events, providing guidance and coordination in real-time.

* Conduct shift briefings, task assignments, and debriefs to ensure situational continuity and preparedness across shifts.

* Oversee and validate the accuracy and completeness of incident reports, advisories, and logs submitted by Intelligence & Operations Analysts.

* Provide coaching, mentorship, and performance feedback to Intelligence & Operations Analysts, fostering skill development and ensuring adherence to quality and compliance standards.

* Collaborate with the GSOC Intelligence & Operations Manager on incident investigations, trend analysis, and after-action reviews.

* Maintain real-time visibility on global events that may impact Linked In's personnel, assets, or operations, and ensure timely dissemination of situational updates to relevant stakeholders.

* Coordinate response activities with on-site security personnel, first responders, or law enforcement when required.

* Support GSOC system functionality by reporting and tracking technical issues, escalating as appropriate, and conducting basic troubleshooting or liaison with support teams.

* Participate in the development, review, and training of SOPs and GSOC guidelines to enhance operational effectiveness.

* Track shift-specific metrics, intake volumes, and incident data to support operational reporting and continuous improvement efforts.

* Ensure proper shift handovers with detailed briefings, ensuring continuity of knowledge and seamless operational transitions.

Qualifications:

* 3-5 years of experience in a GSOC, security operations center, or similar security environment.

* Prior leadership experience (formal or informal), such as supervising teams or managing shift operations.

* Demonstrated ability to respond effectively to incidents, assess risk, and coordinate operational responses.

* Strong communication skills-both written and verbal-with the ability to convey information to technical and non-technical audiences.

* Proficiency in using security systems and platforms (e.g., Lenel, Milestone, Dataminr, Ontic, Onsolve).

* High level of organization,…