SOC Operator - GRAVE Shift

** SOC Operator*
* *
* ESSENTIAL FUNCTIONS:

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* - Monitor alarms, video surveillance systems, and AI-assisted detection platforms to identify, validate, and triage security events in real time.

- Perform advanced CCTV monitoring, multi-camera sweeps, and live tracking to proactively identify suspicious activity, safety concerns, or system irregularities.

- Conduct archival video review and compile investigative video packages to support incident reviews, audits, and stakeholder requests.

- Receive, evaluate, and respond to emergency and non-emergency calls from employees, vendors, field guards, and law enforcement, using clear and professional communication.

- Coordinate multi-channel dispatch operations via radio, telephone, and digital communication tools, ensuring accurate, timely direction to the field.

- Maintain detailed and accurate incident logs, summaries, and alarm classifications in accordance with AVERT documentation standards and quality metrics.

- Utilize AVERT workflows, databases, and ticketing systems to gather, record, and escalate equipment malfunctions, outages, and system health concerns.

- Conduct first-level troubleshooting and device validation (cameras, alarms, access control) and coordinate with the appropriate technical teams for resolution.

- Provide situational awareness and operational updates to GSOC leadership, Field Operations, and client partners during active incidents or environmental hazards.

- Assist with post-incident reporting, evidence gathering, and after-action review documentation as required by Security Leadership.

- Monitor regional trends, repeat alarms, and system anomalies to support root cause analysis and proactive risk identification.

- Follow established SOPs, support process improvements, and participate in scenario-based training designed to maintain operator readiness and performance.

- Coordinate closely with Security Operations Center staff to ensure accurate documentation of officer dispatches, incident responses, and field activity.

- Support special requests from Security Leadership related to investigations, video pulls, system evaluations, and alarm analytics.

- Perform additional duties as assigned or requested by AVERT Leadership to support operational integrity and incident response effectiveness.

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* QUALIFICATIONS:

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* - Must possess a high school diploma or equivalent

- Must have a valid guard card

Work experience must include of the following:

- Demonstrated analytic and critical thinking skills and ability to prepare to conduct investigations using audio visual tools and other programs.

- Ability to prioritize workload based on severity or effect on customer

- Demonstrated high level of competency with security surveillance software and programs

- Demonstrated ability to operate radio, telephone equipment and/or console monitors

- Ability to adapt in a dynamic work environment while possibly working under pressure

** PREFERRED QUALIFICATIONS*
* - One year or more experience working in a medium to High Volume emergency services dispatch

center as a emergency services dispatcher (preferred)

- One year or more experience working in Loss Prevention as a Asset Protection or Loss Prevention

undercover agent with experience conducting video review, video down load, and live tracking of

subjects (preferred)

- One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security

Monitoring system or similar security monitoring surveillance system to conduct security

investigations and coordinate with stakeholders

- One year or more experience creating request for service tickets to maintain security surveillance

systems and access control systems (preferred) abased that

REQUIREMENTS:

-Alarm monitoring

-CCTV monitoring

-Camera surveillance

-Archival video review

-Answering phones; operate IP based telephone system

-Radio Dispatch; use multi-channel communications

-Radio and call logging

-Incident Report information collection

-Security Equipment functionality trouble ticket information gathered and submitted to correct support group

-Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities

related to the Security Operations Center and its role as a central alarm monitoring station

-Receive and respond to emergency and non-emergency calls from employees, outside vendors, law

enforcement, and the security field force via telephone, automated alarm monitoring and radio systems

-Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc..

** WORKING CONDITIONS*
* (Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to

other demands, the demands of the job include:

-Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure…