Regional Account Manager - Security Services

Overview

Surefox North America Inc is a veteran owned company that prides itself on creating a diverse and unique culture of trained and talented individuals. We are currently seeking an experienced Full‑Time Regional Account Manager with leadership experience and strong organizational skills to support operations in the California Bay Area.

In this role you will assist the Regional Program Director on unique projects, acting as a liaison between Surefox and its clients while providing a wide array of domestic and international security support. You will collaborate cross‑functionally to ensure the safety and security of client personnel, operations, assets and global reputation. Your responsibilities include maintaining quality of service, identifying improvement opportunities, overseeing the delivery of Surefox’s counseling program, and ensuring all security staff operate in accordance with client policies and all applicable regulations.

Additionally, you will partner with seasoned security and intelligence professionals to develop and deliver innovative close‑protection and physical security solutions within a close, team‑oriented, inclusive and diverse environment. We strongly encourage veterans and military reserve candidates to apply.

• Annual Salary: $
• Work Location:
  
  Sunnyvale, CA and San Francisco Bay Area
• Background in Security Services / Security Management
• Primary reporting location will be Surefox offices in Sunnyvale and San Francisco but there may be opportunity to work remotely from your home of record.

• Serve as primary relationship owner for regional client security accounts, ensuring high‑quality client engagement and satisfaction.
• Conduct regular client meetings, check‑ins, and service reviews to evaluate performance and address needs.
• Manage client escalations, ensuring timely communication and resolution in collaboration with Operations.

• Report to the VP of Client Success and Regional Operations teams to ensure services meet or exceed contractual expectations.
• Review staffing coverage, scheduling issues, service challenges, and performance metrics with operations partners.
• Assist in onboarding new clients and launching new service sites within the region.

• Track client account performance, service levels, and compliance with contractual commitments.
• Prepare and deliver account performance reports, service improvement plans, and quarterly business reviews as required.
• Monitor client satisfaction indicators and proactively identify areas for improvement.
• Monitor clients and Surefox KPIs and SLAs in the designated regions.
• Support the preparation of QBRs and audits of information provided.

• Identify opportunities for service expansion, contractual enhancements, or additional support based on client needs.
• Support renewals by gathering performance data, coordinating with leadership, and presenting recommendations.
• Build a deep understanding of each client’s organizational structure, security priorities, and evolving operational challenges.

• Work closely with Operational Leadership, HR, Finance, and the Safety/Compliance teams to support client needs.
• Communicate client expectations clearly to internal stakeholders to ensure alignment and consistency.
• Ensure accurate documentation of client feedback, requests, and actions in CRM or client success systems.
• Support the regional management team and regional account directors when managing clients spanning multiple regions.

• Maintain awareness of regulatory, contractual, and policy requirements.

• 5+ years of experience in a manager‑level role within security project management, security program management, or equivalent.
• Specific experience in security, staffing, protective services, or executive protection.
• Experience managing multi‑site or regional accounts.
• Proven ability to analyze data for reviewing KPIs and preparing reports.
• Experience supporting renewals, expansions, or strategic account growth.
• Willingness to travel as necessary.
• Eligibility…