SOC Operator Job Sunnyvale area,California USA,Security

Monitor alarms, video surveillance systems, and AI-assisted detection platforms to identify, validate, and triage security events in real time.
Perform advanced CCTV monitoring, multi-camera sweeps, and live tracking to proactively identify suspicious activity, safety concerns, or system irregularities.
Conduct archival video review and compile investigative video packages to support incident reviews, audits, and stakeholder requests.
Receive, evaluate, and respond to emergency and non-emergency calls from employees, vendors, field guards, and law enforcement, using clear and professional communication.
Coordinate multi-channel dispatch operations via radio, telephone, and digital communication tools, ensuring accurate, timely direction to the field.
Maintain detailed and accurate incident logs, summaries, and alarm classifications in accordance with AVERT documentation standards and quality metrics.
Utilize AVERT workflows, databases, and ticketing systems to gather, record, and elevate equipment malfunctions, outages, and system health concerns.
Conduct first-level troubleshooting and device validation (cameras, alarms, access control) and coordinate with the appropriate technical teams for resolution.
Provide situational awareness and operational updates to GSOC leadership, Field Operations, and client partners during active incidents or environmental hazards.
Assist with post-incident reporting, evidence gathering, and after-action review documentation as required by Security Leadership.
Monitor regional trends, repeat alarms, and system anomalies to support root cause analysis and proactive risk identification.
Follow established SOPs, support process improvements, and participate in scenario-based training designed to maintain operator readiness and performance.
Coordinate closely with Security Operations Center staff to ensure accurate documentation of officer dispatches, incident responses, and field activity.
Support special requests from Security Leadership related to investigations, video pulls, system evaluations, and alarm analytics.
Perform additional duties as assigned or requested by AVERT Leadership to support operational integrity and incident response effectiveness.

Job Description SOC Operator Essential Functions

Monitor alarms, video surveillance systems, and AI-assisted detection platforms to identify, validate, and triage security events in real time.
Perform advanced CCTV monitoring, multi-camera sweeps, and live tracking to proactively identify suspicious activity, safety concerns, or system irregularities.
Conduct archival video review and compile investigative video packages to support incident reviews, audits, and stakeholder requests.
Receive, evaluate, and respond to emergency and non-emergency calls from employees, vendors, field guards, and law enforcement, using clear and professional communication.
Coordinate multi-channel dispatch operations via radio, telephone, and digital communication tools, ensuring accurate, timely direction to the field.
Maintain detailed and accurate incident logs, summaries, and alarm classifications in accordance with AVERT documentation standards and quality metrics.
Utilize AVERT workflows, databases, and ticketing systems to gather, record, and elevate equipment malfunctions, outages, and system health concerns.
Conduct first-level troubleshooting and device validation (cameras, alarms, access control) and coordinate with the appropriate technical teams for resolution.
Provide situational awareness and operational updates to GSOC leadership, Field Operations, and client partners during active incidents or environmental hazards.
Assist with post-incident reporting, evidence gathering, and after-action review documentation as required by Security Leadership.
Monitor regional trends, repeat alarms, and system anomalies to support root cause analysis and proactive risk identification.
Follow established SOPs, support process improvements, and participate in scenario-based training designed to maintain operator readiness and performance.
Coordinate closely with Security Operations Center staff to ensure accurate documentation of officer dispatches, incident…