Principal, Software Engineer

Overview

Walmart's Enterprise Business Services (EBS) is a powerhouse of seven exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart.

The Customer Engagement Services Technology Engineering team is responsible for Contact center Platforms within Walmart. Focused on delivering world-class experiences and software solutions for Contact Centers and our customers.

As a Principal, Software Engineer, you will set the tone of engineering-excellence and drive processes and standards within the team. You will lead the design of complex software changes and take on the development of exciting new features. In addition, you will partner with your senior and junior teammates throughout the software development lifecycle to cultivate a reciprocal learning environment from development to debugging and operational excellence.

• Analyze Requirements:
  Explore products/solutions to meet business/technical needs and assess gaps between expectations and existing solutions.
• Classify Requirements:
  Categorize requirements into applicable types (e.g., Functional/Non-Functional) and anticipate solution risks/issues.
• Design Solutions:
  Be an expert in designing solutions for specific components, evaluate trade-offs, and convert High-Level Design (HLD) into detailed design.
• Code Development:
  Select appropriate coding frameworks, guide the team on coding standards, and create/configure/implement code to meet requirements.
• Testing Implementation:
  Translate customer requirements into test strategies, determine testing tools, and ensure test cases cover all scenarios.
• Program Monitoring:
  Monitor project progress against milestones, provide inputs on project plans, and ensure adherence to the CI/CD process.
• Defect Management:
  Track and analyze defects, conduct regression testing, and troubleshoot performance bottlenecks.
• Dev Ops Maintenance:
  Perform complex maintenance procedures, monitor application performance, and evaluate change requests.
• Leadership & Development:
  Drive execution of business plans, provide supervision and development opportunities for associates.
• Promote Values:
  Model Walmart values, support community commitments, foster an inclusive environment, and encourage continuous improvement.

• Bachelor’s degree in computer science, Software Engineering, or a related field. Master's degree is a plus.
• Experience in CICD automation including Agile delivery, feature flags, and backwards compatibility.
• Strong experience with performance profiling tools and techniques to identify bottlenecks in code and system components.
• Solid understanding of distributed systems architecture and design principles.
• Familiarity with multi-cloud environments and hands-on experience in optimizing applications for cloud deployment.
• Ability to analyze and interpret performance metrics to make informed decisions on system optimizations.
• Experience with performance testing frameworks and load generation tools.
• Familiarity with containerization technologies (e.g., Docker, Kubernetes) and their impact on application performance.
• Strong problem-solving skills with the ability to troubleshoot and debug complex systems.
• Excellent communication skills to collaborate effectively with cross-functional teams and present performance analysis findings.
• Ability to work independently and take ownership of performance-related tasks and projects.
• Certifications in relevant cloud platforms is a plus.
• Openness to learning new technologies and adapting to evolving challenges.

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a…