Software Engineer, Quality, Shopping Agent II

Staff Software Engineer, Quality, Shopping Agent II

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Sunnyvale, CA, USA;
Kirkland, WA, USA
.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Sunnyvale, CA, USA;
Kirkland, WA, USA
.

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in software development.
• Experience with Large Language Models (LLMs), including hallucinations, faithfulness, and RAG (Retrieval-Augmented Generation) quality.
• Experience in C++ and Python and building scalable test automation frameworks for non-deterministic AI systems.

• Master’s degree or PhD in Engineering, Computer Science, or a related technical field.
• 8 years of experience with data structures and algorithms.
• Experience launching and maintaining high-availability consumer-facing AI products.
• Familiarity with testing multimodal systems (e.g., voice/audio) and agents that perform actions (tool use).
• Understanding of retail workflows (e.g., catalog, cart, checkout) and customer support nuances to better design user-centric test scenarios.
• Excellent problem-solving skills to interpret quality metrics, identify regression patterns, and drive data-informed modeling decisions.

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