Senior Software Quality Assurance Engineer

Senior Software Quality Assurance Engineer

Sunnyvale, California

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and  solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available.

We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

Ooma is seeking a motivated and detail-oriented Senior Software Quality Assurance Engineer to join our SQA team. In this role, you will help ensure the quality, reliability, and performance of Ooma's products and services through comprehensive testing, validation, and collaboration with cross-functional engineering teams.

You will play a key role in defining test strategies, developing test plans, building and maintaining lab environments, tracking defects, and delivering quality insights to stakeholders. This position offers the opportunity to work with modern test automation tools, including AI-assisted testing technologies.

• Design, develop, and execute test plans and test cases to validate product functionality, performance, and customer use cases.
• Define test strategies and provide clear project status, risk assessments, and schedule updates to management.
• Build, configure, and maintain lab environments to validate a variety of product configurations and solutions.
• Collaborate with various teams within Ooma to improve test coverage and efficiency.
• Leverage test automation and AI-assisted testing tools to enhance quality and productivity.
• Identify, document, track, and drive resolution of defects throughout the development lifecycle.
• Prepare test reports and communicate quality results to project stakeholders.
• 8+ years of professional experience, including a minimum of 5 years testing VoIP, networking, and application-based solutions in an engineering environment. A BS in Electrical Engineering, Computer Science/Computer Engineering, or a related technical field is preferred; equivalent experience and demonstrated expertise are acceptable.
• Experience developing and executing automated tests.
• Familiarity with legacy POTS environment including Modems, Alarm systems, life safety equipment setup and operations is required.
• Familiarity with Basic Networking and LTE protocols is desirable.
• Familiarity with generative AI and AI-assisted development or testing tools.
• Experience working in Linux environments; basic Linux administration skills are a plus.
• Experience testing Desktop and Mobile Apps based User Interface SW is desirable.
• Ability to install, configure, and maintain test lab environments.
• Proven ability to create clear, organized, and comprehensive test plans, test cases, and test scripts.
• Experience and troubleshooting skills in Voice, FAX, Alarm system signaling, remote programming through modems is desirable.
• Familiarity with database administration and management is desirable.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Self‑motivated, detail-oriented team player with a strong work ethic and collaborative mindset.

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
  • HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
• Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• FSA Healthcare & Dependent Care
• Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
• 401(k), including employer match, and Roth
• Employee…