Senior ServiceNow Developer

Job Description

We are seeking an experienced Senior Service Now Developer / Technical Lead with strong expertise in ITSM, CSM, HRSD, Custom Application Development, and enterprise Integrations.

We are seeking an experienced Senior Service Now Developer / Technical Lead with strong expertise in ITSM, CSM, HRSD, Custom Application Development, and enterprise Integrations.

The ideal candidate will design, develop, and implement scalable Service Now solutions while providing technical leadership, solution guidance, and best practices throughout the project lifecycle.

The role requires strong hands-on development experience, stakeholder management capability, and the ability to lead developers in delivering complex Service Now engagements.

• Design, develop, configure, and maintain Service Now applications and modules.
• Lead end-to-end implementation and enhancement projects across ITSM, CSM, and HRSD.
• Build scalable, secure, and reusable Service Now solutions aligned with business requirements.
• Develop custom applications using App Engine Studio and Service Now platform capabilities.
• Ensure adherence to Service Now development standards, governance, and best practices.
• Perform technical design reviews, code reviews, and solution assessments.

• Implement and enhance Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and CMDB solutions.
• Work on Service Portal and Employee Center implementations.
• Integrate ITSM processes with enterprise systems and operational workflows.

• Design and implement Customer Service Management solutions.
• Configure Case Management, Customer Service Portals, Knowledge Base, Major Issue Management, and SLA Management.
• Automate customer service workflows and improve customer experience.

• Implement HR Case Management, Employee Service Center, Lifecycle Events, Knowledge Management, and Employee Journeys.
• Configure HR workflows, HR catalog items, and employee self-service capabilities.

• Build custom applications using App Engine and platform-native development capabilities.
• Design custom tables, workflows, forms, UI policies, ACLs, and business rules.
• Develop solutions using Flow Designer, Integration Hub, Script Includes, and scoped applications.
• Optimize application performance, maintainability, data integrity, and scalability.

• Design and develop integrations with third-party systems using REST APIs, SOAP Web Services, Integration Hub, MID Server, JDBC, Email, and SFTP.
• Implement secure authentication mechanisms such as OAuth, JWT, basic authentication, and certificate-based authentication where applicable.
• Integrate Service Now with enterprise platforms such as Microsoft Teams, Azure AD, Workday, SAP, Salesforce, Jira, and monitoring tools.
• Troubleshoot integration failures, data mapping issues, payload errors, and performance bottlenecks.

• Lead and mentor a team of Service Now developers.
• Participate in solution architecture discussions, technical workshops, and design sessions.
• Collaborate with Business Analysts, Architects, Product Owners, and stakeholders to convert requirements into technical solutions.
• Estimate development efforts and support sprint planning, release planning, and delivery tracking.
• Drive technical governance, coding standards, peer reviews, and delivery quality.

• Troubleshoot complex platform issues and performance challenges.
• Support upgrades, patching, cloning, release management, and deployment activities.
• Ensure platform security, compliance, access control, and data integrity.
• Create and maintain technical documentation, solution design documents, and knowledge articles.

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal…