Transportation Coordinator ( Entry Level

Transportation Operations Coordinator

Build Your Career with Ashley Furniture
- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee:
Please login to your UKG account and apply using the internal job board.

Schedule:

Monday
- Friday 7:00am-3:30pm

This is not a Remote position

Are you someone who enjoys helping people, solving problems, and keeping things moving? As a Transportation Operations Coordinator, you'll serve as a key point of contact for drivers, customers, and internal teams to ensure shipments move smoothly and service issues are resolved quickly. This role is ideal for someone with a strong customer service mindset, excellent communication skills, and a positive attitude who wants to build a career in transportation and logistics.

Responsibilities

Provide Exceptional Customer Service

• Serve as a primary contact for drivers and customers, responding to questions, concerns, and service requests in a professional and timely manner.
• Build positive relationships with customers and carrier partners while delivering a high level of service.

Support Transportation Operations

• Monitor shipment activity and provide updates to customers, drivers, and internal stakeholders.
• Assist with scheduling, appointment coordination, and daily transportation activities to support on-time pickup and delivery performance.

Resolve Issues Proactively

• Investigate and resolve shipment, delivery, and driver-related issues with urgency and professionalism.
• Work collaboratively with operations teams to identify solutions and minimize service disruptions.

Communicate Effectively

• Maintain regular communication with drivers, customers, and internal business partners regarding shipment status and operational changes.
• Escalate critical issues when necessary and follow through to completion.

Maintain Accurate Records

• Enter and update shipment information, customer interactions, and operational details within company systems.
• Ensure data accuracy and timely documentation of transportation activities.

Support Continuous Improvement

• Identify opportunities to improve customer experience and operational efficiency.
• Contribute to a team-focused environment that values collaboration, accountability, and service excellence.

Qualifications

• 1–2 years of experience in customer service, transportation, logistics, dispatch, operations support, call center, or related roles
• Passion for helping customers and resolving issues with a positive, solutions-oriented approach
• Strong verbal and written communication skills
• Ability to multitask and remain organized in a fast-paced environment
• Excellent problem-solving and critical-thinking abilities
• Comfortable working with Microsoft Office and business systems
• Ability to build relationships and work effectively with drivers, customers, and cross-functional teams
• High level of professionalism, reliability, and attention to detail

Preferred Qualifications

• Experience supporting transportation, logistics, distribution, or supply chain operations
• Familiarity with transportation management systems (TMS) or dispatching software
• Experience working directly with drivers, carriers, or customers in an operations environment

Why You'll Be Successful

• You genuinely enjoy helping people.
• You stay calm under pressure and focus on solutions.
• You communicate clearly and professionally.
• You bring a positive attitude and strong customer-first mindset to every interaction.

This is a great opportunity for someone with customer service…