Patient Experience Coordinator

Overview

Baylor Scott & White Medical Center – Sunnyvale is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

Department: Patient Access
Reports To: Patient Access Supervisor
Location: Baylor Scott and White Sunnyvale

The Patient Concierge Coordinator at Baylor Scott and White Sunnyvale is responsible for supporting departmental efficiencies while delivering exceptional customer service. This position serves as the first point of contact for patients and visitors, ensuring accurate registration, clear communication, and compliance with hospital policies. The coordinator helps create a welcoming and professional environment while supporting the mission and service standards of Baylor Scott and White Sunnyvale.

This position requires frequent interaction with patients, visitors, and staff. The Patient Concierge Coordinator must maintain professionalism while working in a fast-paced healthcare setting and supporting the patient experience at Baylor Scott and White Sunnyvale.

Baylor Scott and White Sunnyvale is committed to providing outstanding patient care and exceptional customer service. As a Patient Concierge Coordinator, you will play a key role in ensuring patients feel welcomed, informed, and supported throughout their healthcare experience at Baylor Scott and White Sunnyvale.

• Greet patients, families, and visitors promptly and professionally, demonstrating excellent customer service at Baylor Scott and White Sunnyvale.
• Perform reception and registration duties, including collecting and accurately entering demographic and insurance information.
• Verify patient identity and ensure all required documentation is completed correctly.
• Explain and obtain signatures for required forms, including Consent for Treatment, Conditions of Service, Advance Directives, and other regulatory documents.
• Answer inbound and outbound calls and direct inquiries appropriately.
• Operate telephone and communication systems according to hospital procedures.
• Maintain strict confidentiality of patient information in accordance with HIPAA guidelines.
• Prepare and organize patient records and registration materials.
• Support efficient patient flow and departmental operations through accurate and timely work.

Education:

• High school diploma or equivalent required.

Experience:

• Previous experience in healthcare, patient access, registration, or customer service preferred.

Skills and Abilities:

• Excellent interpersonal and communication skills.
• Strong attention to detail and accuracy.
• Ability to multitask in a fast-paced healthcare environment.
• Professional demeanor and commitment to service excellence.
• Basic computer and data entry skills required.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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