District IT Technician

Position Title: District IT Technician
Wage/Hour Status: Nonexempt
Reports to: Network Administrator
Dept./School: District-wide
Length of Work Year: 226 days
School Year:
Salary Range: District Salary Scale

Provide a point of contact to resolve problems relating to hardware, software and network related services for district staff and students seeking technical support. Responsible for support ticket, text, voice and e‑mail problem reports utilizing remote and in‑person support. Provide technology issue evaluation, technology deployment/upgrade, initial hardware/software training and technical assistance for all district facilities or as directed by the Network Administrator.

Education/Certification:
High school diploma or GED
A+ and/or Network+ Certifications a plus

Special Knowledge/

Skills:


Broad knowledge of computer hardware and software applications
Knowledge of various operating systems (supported platforms are MacOS, Windows, Chrome OS, iOS)
Knowledge of applications used to develop spreadsheets, word processing and databases
Knowledge of VMWare Workspace One is a plus, but not required
Basic understanding of printers, interactive projectors, smart boards and document cameras
Ability to detect, analyze and resolve technical or technology related issues
Requires a well‑developed sense of strategy and timing with the ability to prioritize duties independently
Ability to establish and maintain effective relationships with students, staff and peers
Excellent organizational and communication skills

Experience: Minimum of two or more years work experience in a computer technology support position.

• Receive phone calls, e‑mails or support tickets and work cooperatively to assist end‑users to resolve problems related to software, hardware or network issues
• Communicate with software and hardware vendors to help resolve end‑user problems
• Communicate with I.T. staff as to the detection and resolution of end‑user problems while using district applications, database and management tools

• Process and resolve Information Technology related support tickets/work orders
• Create and update problem records in the districts support ticket system
• Perform research and troubleshooting toward the resolution of technology related problems
• Analyze and identify trends in problem reporting and devise preventative solutions
• Provide on‑site installation, support and troubleshooting
• Configuration, deployment and maintenance of computers, laptops, tablets, peripherals and technology infrastructure for staff and students. Including labs and computer carts
• As needed, evaluate and recommend technology related repairs and costs. Arrange for contract repairs for work that cannot be performed by district staff.
• Preventative maintenance, cleaning and minor repair to Information Technology Services equipment
• Install/remove software to support instruction and proper operation of district computers
• Assist with other technology problems and equipment operations when possible or as required
• Serve as a role model for students and staff in demonstrating positive attitude, appropriate attire, grooming and an effective work ethic

• Maintain Information Technology database records and use data to identify areas for improvement including training and maintenance support
• Track software materials, licenses, hardware components, consumables and perform routine inventories and filing
• Compile, maintain and file reports, records and other documents as required

• Comply with policies established by federal and state law, State Board of Education rule, and local school board policy
• Respond to after‑hours emergencies as needed

None

Tools/Equipment Used:
Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals
Posture:
Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting
Motion:
Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching
Lifting:
Moderate lifting and carrying (up to 44 pounds)
Environment:
Occasional prolonged and irregular hours; ability to travel to other buildings is required
Mental Demands:
Work with frequent interruptions; maintain emotional control under stress; meet multiple demands from several people