Operations Quality Supervisor

Job Description

Build Your Career with Ashley Furniture

The Quality Supervisor is responsible for leading quality assurance operations within manufacturing operations, ensuring product quality standards are maintained from receiving, manufacturing, and delivery. This role involves supervising quality auditors, conducting root cause analysis, driving continuous improvement initiatives, and collaborating with manufacturing and engineering teams to resolve quality issues and optimize processes. The Quality Supervisor plays a critical role in protecting brand reputation, reducing product damage, and enhancing customer satisfaction through proactive quality management and team development.

• Conduct or assist direct reports with troubleshooting, investigating, and auditing product and material quality issues
• Communicate quality issues to appropriate production, warehouse, and engineering management teams
• Conduct analysis and make recommendations to resolve quality problems
• Make data-driven decisions to optimize quality outcomes and production efficiency
• Perform root cause analysis on repetitive damage issues found in prep lanes and throughout the facility
• Assist and suggest corrective action measures to management based on investigation findings

• Audit, monitor, maintain, and present daily/weekly quality reports on process variation and product opportunities
• Collect furniture repair data in shop and prep lanes; enter data into appropriate databases
• Analyze data for recurring furniture defect issues and communicate findings to quality, warehouse, and manufacturing management using Continuous Improvement communication tools
• Record all product return information and analyze for repetitive issues
• Communicate quality trends and recommend improvements to warehouse, manufacturing, and quality leadership

• Collaborate with manufacturing and warehouse management to resolve quality and process opportunities
• Work directly with leadership and operations teams to develop, test, and implement overall quality initiatives
• Coordinate reviews of all new floor introductions with appropriate teams to identify assembly, handling/storage, repair material, delivery, and product opportunities
• Report opportunities found to appropriate management and design/facilitate training when necessary

• Train, direct, and monitor quality auditors on projects and daily responsibilities
• Develop and manage audit protocols and communication activities
• Audit regularly to ensure standard operating procedures are being adhered to
• Investigate product returns to determine root cause of damages
• Train and mentor warehouse employees on the product return investigation process

• Identify process improvement projects and opportunities
• Lead process improvement teams as needed
• Analyze product service claims for repetitive service reasons; communicate findings and make recommendations to manufacturing and quality management
• Analyze replacement part requests for patterns and determine root cause
• Identify products with repetitive delivery failures and make recommendations for product removal from sales floor to appropriate management

• Maintain responsibility for compliance to established processes through collaboration with management team
• Escalate non-compliance issues when appropriate
• Maintain departmental equipment to ensure proper and safe operations
• Maintain a safe work environment by ensuring employees wear PPE (personal protective equipment) and follow safety compliance standards
• Assist functional area Superintendent or Manager to improve systems of production control, standard operating procedures, safety, quality control, and performance management

• Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.
• Coordinate and manage the work of quality auditors by directing team members to meet department goals
• Manage employee performance and assist employees in making improvements through coaching, mentoring, and administering performance reviews
• Recommend, plan, and/or implement employee training and skill development activities
• Audit, maintain, and ensure employee time-keeping and absentee records are accurate
• Communicate company and departmental issues and goals through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities
• Facilitate employee growth and development

• Manage resources to optimize equipment, facilities, employees, methods, and materials
• Ensure availability of tools, equipment, and materials needed for quality operations

• High school diploma or equivalent required
• Associate or Bachelor's degree in Quality Management, Business, Supply Chain, or…