Loss Prevention Investigator

Reports To
:
Security Operations Supervisor

Department
:
Security Operations

Schedule: Flexible; includes evenings, weekends, and holidays as needed.

Position Summary

The Loss Prevention Investigator plays a critical role in minimizing loss and ensuring the safety and security of personnel, assets, and infrastructure. This is a cross-functional position that is responsible for monitoring, analyzing, and responding to security incidents, conducting investigations, and compliance auditing. In addition, the Loss Prevention Investigator will oversee elements of physical security, including security systems & technology, facility monitoring, and emergency response.

This role requires excellent situational awareness, attention to detail, self-initiative, and strong conflict resolution & de-escalation skills, with the ability to perform well under pressure.

Key Responsibilities

Physical Security

• Respond to emergency situations such as medical, fire, weather, and security related incidents.
• Identify employees and other authorized personnel entering the facility using access control system, issue visitor passes, and maintain sign-in logs.
• Perform regular inspections of facilities to ensure adherence to security standards and detect vulnerabilities, security breaches, and other hazards.
• Provide oversight & support for entry/exit protocols such as security & weapons screening, bag checks, and restricted area access.

Security Systems & Technology

• Monitor video surveillance (CCTV), intrusion detection, and electronic access control systems to detect and assess potential threats.
• Operate and troubleshoot security technology, including video surveillance (CCTV), electronic access control, intrusion detection, and emergency communication systems.

Investigations

• Conduct investigations related to inventory loss, employee dishonesty & unethical activity, brand protection, workplace violence, company standards of conduct, and other incidents.
• Ensure investigations are aligned with applicable legal & ethical standards, industry best practices, and in accordance with company policies and procedures.
• Develop and maintain detailed reports and documentation for investigations and incidents.

Loss Prevention Compliance & Auditing

• Audit processes & standards involving inventory control, physical security requirements, safety, and operational SOPs.
• Analyze data to identify patterns, emerging risks, and opportunities for loss prevention improvements. Proactively address issues and support culture of continuous improvement.
• Prepare & deliver training and awareness presentations for employees.

Qualifications

Education and Experience

• High School Diploma or GED required. Associate degree or higher in Criminal Justice or related field preferred.
• 2 plus years of experience in loss prevention, auditing, security, law enforcement, military, or related field.
• Experience working in warehouse, supply chain, distribution, or production environments is a plus.
• Recognized industry training or certifications are a plus. Loss Prevention Foundation certifications (LPQ, LPC), Wicklander-Zulawski or Reid interview courses, American Society for Industrial Security certifications (APP, PSP, PCI, CPP).

Knowledge/Skills/Abilities

• Observational ability, attention to detail, and situational awareness.
• Conflict resolution & de-escalation skills, with the ability to perform well under pressure.
• Strong interpersonal and verbal communication skills with employees, visitors, vendors, and the public. Ability to interact and communicate professionally with law enforcement agencies and emergency services personnel.
• Excellent written communication ability and proficiency with standard office applications such as Excel, Word, PowerPoint.
• Experience with security technologies such as CCTV, access control systems, intrusion detection, and incident management systems.
• Bilingual (English/Spanish) is a plus.

Working Conditions and Physical Requirements

• Must be available to work flexible hours including days, overnights, weekends, and holidays.
• Ability to operate safety & security equipment including, but not limited to, handheld radios, fire extinguishers, fire protection systems, video surveillance systems, burglar alarm systems, electronic access control systems, flashlights, and physical restraint devices.
• Capability to respond to physical security incidents, including potential physical interventions when necessary.
• While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands to handle or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds.
• Duties may require the employee to work outdoors, during inclement weather, and during hours of darkness/low light. The employee may be required to occasionally stoop, bend, or kneel. Upon request, reasonable accommodation may be provided to enable individuals with qualified disabilities to perform the essential functions.

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