Field Service Technician - HOLT Industrial Rentals

Field Service Technician I - HOLT Industrial Rentals

Field Service Technician I provides face‑to‑face customer service at off‑site locations and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of light and heavy industrial rental equipment.

Expectations include:

• Demonstrate alignment with the company's mission and core values.
• Collaborate with key internal and external resources.
• Participate in ongoing self‑development.

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools and processes.
• Works safely at all times and adheres to safety policies, company procedures, and standards.
• Performs minor repairs and troubleshooting off‑site with minimal supervision.
• Performs minor troubleshooting and diagnosis of equipment malfunctions and failures.
• Removes, installs parts, disassembles, and assembles basic components.
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments.
• Prepares and completes job‑related documents, writes service reports, orders parts, and maintains clear customer records.
• Operates equipment and vehicles with necessary licenses and certificates.
• Maintains service vehicle inspection records, daily inspections, and driver logs as required.
• Adheres to contamination control and HAZMAT rules and regulations.
• Maintains all company equipment, tools, and vehicle in good, clean, and working order.
• Communicates job progress to supervisor and customer as needed.
• Completes assigned jobs to meet flat‑rate time and re‑work standards.
• Works overtime as required by workload and customers’ needs.
• Completes all assigned Technician Training Path courses and safety training in a timely manner.
• Projects professionalism with internal and external customers, including personal appearance; may mentor lower level technicians.
• Requires regular and punctual employee attendance.
• Performs other duties as assigned.

• Knowledge of safe work procedures and practices.
• Basic knowledge of equipment, tools, designs, use, repair, and maintenance.
• Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
• Proficiency with current computer software, hardware, and basic machine electronic systems.
• Exceptional customer‑service skills.
• Basic diagnostic and trouble‑shooting skills.
• Planning and organizing skills to prioritize and plan work activities, use time efficiently.
• Operation and control skills of equipment or systems.
• Equipment selection skills to determine needed tools and equipment.
• Clear and effective communication, verbal and written.
• Ability to operate crane and forklift and obtain required certifications/licenses.
• Ability to meet deadlines and work under fast‑paced, time‑constraining circumstances.
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
• Fine motor skills for handling small objects.

• More than one year of industrial equipment experience required; two or more years preferred.
• High school diploma or equivalent (preferred).
• MSHA certification preferred.
• Air conditioning certification preferred.
• Crane/Rigger certifications preferred.
• Valid driver’s license required; may obtain valid CDL with acceptable driving record.
• Must own required tools to perform repairs.

Travel required with possibility of overnight stay.

• Move objects and use abdominal and lower back muscles to provide support without fatigue.
• Frequently move materials or equipment weighing up to 80 lb.
• Constant limb movement; requires good manual dexterity, coordination, and stamina.
• Ascend/descend ladders or equipment safely.
• Manipulate equipment underneath safely.
• React to visual, auditory, and other signals, including alarms.

• Wear common protective or safety equipment.
• Work outdoors around moving mechanical parts; noise level may be loud.
• May be exposed to weather extremes while working outside.
• Exposure to small quantities of chemicals, dust, steam, high‑pressure water, and high‑speed rotating equipment.
• Work in cramped spaces and/or high places.

These statements describe the general nature and level of work performed by employees in this classification and are not intended as exhaustive.