Field Service Technician - HOLT Industrial Rentals

Overview

The Field Service Technician II provides face-to-face customer service at an off-site location and is responsible for troubleshooting, diagnosing, repairing, and reconditioning various light and heavy industrial equipment.

The incumbent is expected to model practices daily:
1) align with the company's mission and core values;
2) collaborate with internal/external resources;
3) participate in ongoing self-development.

• Department:
  Holt Industrial Rentals (HIR)
• Employment Type:
  
  Full Time
• Location:
  
  HIR - Sunnyvale
• Address: 353 Long Creek, Sunnyvale, Texas, 75182
• Workplace type:
  Onsite

• Models, promotes, reinforces, and reinforces the use of HOLT s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with Vision, Values, and Mission
• Works safely at all times and adheres to safety policies; complies with company policies, procedures, and standards
• Performs intermediate repairs and troubleshooting offsite with minimal supervision
• Performs basic to intermediate troubleshooting, diagnoses equipment malfunctions, and conducts failure analysis
• Removes and installs parts; disassembles and assembles components to CAT specifications
• Tests, makes adjustments, and verifies proper operation of repairs and adjustments
• Prepares and completes all job-related documents, writes service reports, orders parts, maintains customer records; accesses required databases
• Acts as a team leader and mentors/coaches others
• Participates in the quotation of work orders
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicles in good, clean, working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and tasks to meet flat-rate time and re-work standards

* Works overtime as required by workload and customer needs

• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with internal and external customers, including personal appearance; may mentor lower-level Technicians

* Requires regular and punctual employee attendance

* Performs other duties as assigned

• Knowledge of safe work procedures and practices
• Knowledge of equipment and tools, including design, use, repair, and maintenance
• Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Proficiency with current computer software, related hardware, and machine electronic systems
• Exceptional customer service skills
• Intermediate diagnostic and troubleshooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently
• Operation and control skills of equipment or systems
• Equipment selection skills to determine tools and equipment needed for a job
• Ability to communicate clearly and effectively, verbally and in writing
• Ability to operate a crane and forklift, with required certifications/licenses
• Ability to meet deadlines in fast-paced environments
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• Fine motor coordination to manipulate small objects

• Education and Experience: More than three years of industrial equipment experience required; five or more years preferred
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred

• Supervisory Responsibilities: None
• Travel: Travel required with a possibility of an overnight stay
• Additional Requirements: Valid driver s license required; ability to obtain a valid Commercial Driver s License (CDL) and maintain an acceptable driving record; must own required tools to perform repairs

• Must be able to move objects and use core muscles to provide support over time
• Frequently moves materials or equipment weighing up to 80 lb
• Constant movement…