Assistant Store Manager - Sawgrass Outlet, Sunrise, FL

Title:

First Mate (Assistant Manager)

Department:
Retail

Reports To:

Captain (Store Manager)

Overview:

Responsible for supporting the Captain to build, guide and support the store to bring "Every Day Should Feel This Good" to customers while growing sales and profitability.

Functions & Responsibilities:

* -Generate Sales:

* Supports store to meet and exceed store financial goals

* Measures and develops crew performance goals to increase profitability

* Actively looks for opportunities to drive additional sales and traffic

* Aware of market competitor activities

* Sources and supports In-Store and Head Quarter driven events

* Supports and Communicates Head Quarter initiatives

* -Customer

Experience:

* Personally exemplifies Shep and Ian's vision of " Every Day Should Feel This Good" to our customers through "Hosting the Party"

* Develops customers into repeat shoppers though information gathering, customer follow-up and email capture

* Educates crew and customers regarding product information and brand initiatives

* Ensures store practices and procedures support a positive customer experience (holds and store specific services)

* Collects and encourages crew to solicit customer feedback to better product and store environment

* -Crew Development:

* Maintains welcoming fun, engaging, energetic yet professional store environments that adhere to all HR policies and laws

* Creates schedules to support an engaging customer service environment

* Develops and educates crew members

* Creates and supports manager and crew meetings and team building exercises

* Recognizes and rewards crew performance

* Builds an environment that fosters open and respectful communication with crew and Head Quarter partners

* Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking

* Assists Captain(Store Manager) in conducting regularly scheduled interviews to identify and hire on the best talent for stores

* -Operations:

* Supports store compliance with operational standards, expectations and federal law

* Supports crew in planning and executing direction in a timely manner

* Evaluates store operations for opportunities to enhance efficiency, productivity and profitability

* Maintains efficient merchandise controls

* Develops loss prevention awareness among all crew members

* Supports store to consistently meet payroll expectations

* Exercises prudence regarding personal/team expenses and supply management

* -Merchandising:

* Supports store merchandising to reflect current compass, brand initiatives and local customer needs

* Actively looks for replenishment opportunities through restocking and Head Quarter partnership

* Audits store cleanliness, folding and visual standards

* Supports management team to make merchandise moves based on sell-through and customer feedback to drive business

Requirements:

* 9+ months as Assistant Manager in similar volume type business

* One to two years retail experience

* Strong interpersonal communication and customer service skills

* Ability to plan, manage time, and make decisions in a fast-paced environment

* Proven success in staff development and mentorship

* Competition and industry awareness

* Commitment to career growth of self and others

* Team focused, confident, and professional

* Smart, intelligent, fun, goal orientated, and driven by integrity

* Strong verbal and written skills

* Ability to perform effective selling techniques to achieve sale and repeat business

* Excellent retail business acumen including selling skills, visual presentation, and sales analysis

* Ability to work a flexible schedule including holidays, overnights, and weekends

* Ability to actively supervise the sales floor

* A passion for making people happy

* Belief in leading by example and likewise, exude a leadership as service mentality

* Excited to recruit, train, motivate and inspire as a large piece of your day-to-day responsibilities to your team

* Excellent organizational skills

* Accuracy and attention to detail

* Ability to effectively receive and communicate feedback

* Proactive and experienced in networking

* Passion for the vineyard vines brand

As an employee at a vineyard vines retail location, all team members must have the ability to:

* Stand and/or move around for extended periods of time

* Reach, carry, bend, and climb ladders occasionally

* Lift up to 40 pounds, unless an accommodation is requested