Field Service Engineer

Location: Colorado (HQ)
Reports To: Technical Project Manager
Business Unit: Heavy Lifting Systems (HLS)
Salary Range: $65K - $75K
Travel requirement
: 50% travel to customer sites

The Field Service Engineer is responsible for providing expert technical support for Magswitch’s under-the-hook crane devices and automation tools. This role focuses on implementation, commissioning, troubleshooting, maintenance, and on‑site service to ensure reliable performance, minimize customer downtime, and uphold safety and quality standards. The Field Service Engineer works directly with customers to diagnose and resolve issues, perform routine maintenance and calibration, and deliver product training to support proper use and long‑term reliability.

In close collaboration with engineering and sales teams, this role also contributes to continuous improvement by documenting service activities, communicating field insights, and providing both on‑site and remote technical assistance as needed.

• Implementation and commissioning under‑hook lifting systems at client’s site.
• Troubleshooting and Diagnostics:
  Identify and resolve technical issues with under‑hook crane devices, and automation tools, utilizing your expertise to diagnose problems efficiently.
• On‑Site Support:
  Provide on‑site technical support for clients, responding promptly to service requests and minimizing downtime through effective troubleshooting.
• Maintenance and Calibration:
  Conduct routine maintenance and calibration of Magswitch tools to uphold peak performance standards.
• Client Training:
  Provide training to clients on the proper use and maintenance of Magswitch products, offering insights to enhance operational efficiency.
• Documentation:
  Maintain accurate records of service activities, including troubleshooting steps, solutions applied, and any equipment modifications.
• Collaboration:
  
  Work closely with cross‑functional teams, including engineering and sales team, to communicate issues and contribute to continuous improvement efforts.
• Remote Assistance:
  Provide remote technical support when on‑site visits are not feasible, leveraging technology to troubleshoot and resolve issues.

• Technical qualification required, example mechanical, electrical, or structural engineering
• Minimum of three years of relevant experience in a field service role, preferably working with electrical/mechanical tools or similar equipment.
• Must have in‑depth network knowledge such as Ethernet/IP communication protocols, with a strong understanding of electrical and mechanical systems.
• Proven ability to analyze complex technical issues and implement effective solutions efficiently.
• Excellent interpersonal skills with a customer‑centric approach, ensuring client satisfaction through effective communication and support.
• Excellent written and verbal communication skills. Must have the ability to convey clear and concise technical information to clients and internal teams.
• Willingness to travel to client sites as required for on‑site support and service. 50% Travel required involving interstate travel on planes and vehicle.

Magswitch is a global leader in magnetic lifting solutions. We design and manufacture advanced magnet technologies that help industrial and automation customers improve material‑handling safety and efficiency. Our products are widely used in automotive assembly and other automation heavy industries with manufacturing operations worldwide.

We offer a highly competitive compensation package designed to support your health, well‑being, and financial security. Our comprehensive benefits include:

• Medical, dental, and vision insurance
• Retirement plan with 401(k) matching
• Paid time off
• Paid leave programs
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Basic and Voluntary Life insurance
• Short‑and Long‑term disability insurance
• Employee Assistance Program (EAP)
• Employee referral program

In accordance with Colorado law, the salary range disclosed for this role represents a good‑faith estimate of the base compensation. Actual compensation will be based on factors such as experience, skills, and qualifications.

Magswitch is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic. We comply with all applicable federal, state, and local nondiscrimination laws in every location where we operate. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, compensation, benefits, training, and termination.