Business Systems and Integrations Analyst

Business Systems and Integrations Analyst

Department:
Operations

Reports to:

Operations Manager

Location:

HQ Superior, CO

Salary Range: $90K-$120K

This role partners with business leaders across Operations, Finance, Sales, Customer Service, and Engineering to improve how work gets done. By understanding business processes and operational challenges, the Business Systems and Integrations Analyst designs and supports technology solutions that improve efficiency, data quality, scalability, and user experience across Magswitch's global operations. This is a hands‑on role. The right person must be comfortable working directly in ERP, CRM, integration, EDI, and eCommerce systems to troubleshoot issues, configure solutions, validate data, support users, and manage outside consultants or vendors effectively.

• Own and continuously improve end-to-end system business processes that support Magswitch operations while partnering with business leaders to understand needs and translate them into effective technology solutions.
• Meet with business stakeholders to understand operational challenges, gather and document business requirements, recommend improvements, and translate business needs into scalable system solutions.
• Become a trusted technology partner to business leaders by proactively identifying opportunities to simplify work, eliminate manual processes, and improve system capabilities.
• Monitor and troubleshoot business system integrations to ensure reliable data flow across enterprise applications.
• Own the administration, configuration, and continuous improvement of our core business systems.
• Support user adoption and change management by developing documentation, training users, and providing ongoing support for business system enhancements.
• Coordinate testing and validation of business system enhancements prior to deployment to ensure quality and successful implementation.
• Support master data governance by maintaining accurate business data and improving data quality across core business systems.
• Analyze business workflows, identify bottlenecks, and implement system improvements that reduce manual work and improve operational efficiency.
• Develop dashboards, KPIs, and operational reports that provide business leaders with actionable insights and improve decision‑making.
• Evaluate emerging AI and automation tools and recommend practical solutions that improve productivity and business performance.

• College degree in a related field or equivalent experience.
• Minimum of three years of hands‑on experience administering or configuring enterprise business systems (ERP and CRM), with strong understanding of system architecture, integrations, and backend functionality.
• Experience supporting integrations using middleware platforms such as Mule Soft, Celigo, SPS Commerce, or similar integration technologies.
• Experience managing technical vendors and system implementation projects.
• Experience participating in ERP or business system implementations from requirements through deployment.
• Hands‑on experience with Net Suite or any related ERP.
• Experience with Salesforce or related CRM systems.
• Strong communication skills with both technical and non‑technical teams.
• Ability to learn business processes quickly.
• Demonstrated curiosity and continuous learning.
• Experience documenting business processes.

• Experience supporting manufacturing or distribution environments with knowledge of Order‑to‑Cash, Procure‑to‑Pay, Inventory Management, or Supply Chain business processes, and experience integrating eCommerce platforms with ERP systems.
• Experience supporting user acceptance testing (UAT) and validating business system enhancements, with a strong understanding of API‑based integrations.
• Strong SQL and data troubleshooting skills.
• Experience documenting business processes, gathering business requirements, and developing functional solutions.

• Net Suite ERP (multi‑subscriber and multicurrency)
• Salesforce CRM
• Mule Soft Integration Platform
• SPS Commerce (EDI)
• Shopify eCommerce
• Ramp (Spend Management) Collaboration & Productivity
• Microsoft Office 365…