Workplace Services Representative

Administrative Assistant

• Contract Length
  : 12 Months
• Work Type
  :
  Hybrid
• Location
  :
  Superior, WI

Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

• We are seeking a proactive and customer-focused Workplace Services Representative to support day-to-day workplace operations while delivering an exceptional employee and visitor experience. This role serves as a key point of contact for office services, administrative support, and workplace coordination activities.
• Beginning December 1, 2026, the position will evolve from a primarily receptionist-focused role into a broader administrative support function supporting the Global Mobility, Real Estate, and Workplace Services teams. While front-desk coverage will remain an important component of the position, the successful candidate will take on expanded responsibilities involving coordination, vendor management, workplace operations, and project support.
• This is an excellent opportunity for a highly organized professional who thrives in a dynamic environment, enjoys interacting with a wide range of stakeholders, and can effectively manage multiple priorities while maintaining a positive and professional demeanor.

• Serve as the first point of contact for visitors, employees, contractors, and vendors, ensuring a professional and welcoming experience.
• Answer, screen, and direct incoming telephone calls.
• Coordinate visitor management processes and maintain visitor records.
• Create and issue photo identification badges and upload employee photos into Workday.
• Process nameplate requests and maintain employee location information in Workday.
• Manage parking assignments and workplace access card administration.
• Review, submit, and track Workplace Services invoices.
• Create, monitor, and resolve Service Now tickets and work orders.
• Support daily operations through email correspondence, SharePoint, eLink, Service Now, and other workplace systems.
• Coordinate with vendors and service providers to support office operations.
• Act as a liaison for office moves, seating changes, additions, and workplace reconfigurations.
• Assist with meeting room bookings, catering requests, office supply orders, and other administrative tasks.
• Provide backup support and cross-functional coverage for Workplace Services team members.
• Participate in workplace initiatives and special projects, including facility improvements, health and safety programs, sustainability efforts, and operational enhancements.
• Draft and distribute routine communications and workplace-related updates.
• Support records management activities and act as a liaison for document storage and retrieval services.
• Review and process business card requests and other employee service requests.
• Perform gatekeeper responsibilities by screening visitors and callers, maintaining workplace security, and protecting confidential information.
• Handle sensitive, urgent, or challenging situations with professionalism, discretion, and sound judgment.
• Perform additional administrative and operational duties as assigned.

• High school diploma or equivalent required; post-secondary education in business administration or a related field is an asset.
• 1 to 3 years of experience in office administration, reception, customer service, or a related environment.
• Strong customer service mindset with a commitment to delivering a positive employee and visitor experience.
• Excellent interpersonal, relationship-building, and communication skills.
• Ability to manage multiple priorities and adapt to changing business needs.
• Strong organizational skills with exceptional attention to detail.
• Demonstrated problem-solving and critical-thinking abilities.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Experience working with workplace systems such as Workday, Service Now, or SharePoint is considered an asset.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Self-motivated, resourceful, and capable of working independently with minimal supervision.
• Professional telephone etiquette and strong written and verbal communication skills.

The ideal candidate is a proactive and adaptable professional who thrives in a fast-paced environment and is passionate about delivering exceptional workplace support. They are highly organized,…