Customer Information & Service Dispatch Specialist

Location Superior, WI

Application Close Date 8/17/2026

Business Unit Superior Water, Light and Power, Inc.

• Provide a variety of customer services under close-to-moderate supervision for one or more functional areas.
• Resolve customer questions, complaints, and requests; sets up new accounts; maintains records on customer accounts, credit risks, and delinquent accounts; and performs a wide variety of credit and collection functions.
• Coordinate field disconnection and reconnection activities including updates to Customer Information System (C2M).
• Provide usage and service information, and receives calls and orders to route distribution resources appropriately; may provide fill-in, overflow, and outage dispatch assistance.
• Enhance and maintain Company image by supporting and communicating Company decisions, policies and practices, while protecting confidential Company information and customer privacy.
• May be cross-trained to support various functional areas.
• Ensure operational standards are met, data interfaces are effective and data integrity is not compromised.

• High School Diploma or equivalent.
  • Associates degree preferred.

• Two years or more directly related work experience.

• This position will report regularly in person to the SWLP Service Center in Superior, WI.
• This position is subject to PHMSA, Pipeline and Hazardous Materials Administration regulations.
• Requires excellent interpersonal as well as verbal and written communication skills to establish and maintain productive working relationships.
• Requires the ability to maintain a high-degree of confidentiality.
• This position may be subject to assessment of skills, job match and/or aptitude.

• The expected hourly compensation range for this position is $33.35 - $39.23. Compensation offered to the selected candidate will vary depending on relevant knowledge, skills, training, and experience.
• Health Savings Account & Flexible Spending Accounts
• Life Insurance, Disability & Voluntary Benefits
• Paid Time Off
• Tuition Reimbursement
• Community Engagement, and more.

This applicant pool may be used to fill additional openings within 90 days of the posting close date.

Employer will not sponsor Visas for position.

ALLETE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact our Human Resources department at .

ALLETE, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, contact our HR department at .